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- Tasks: Coordinate service operations, manage schedules, and liaise with clients and engineers daily.
- Company: Join Firetecnics, a leading fire safety company in London with over 35 years of trusted service.
- Benefits: Enjoy a competitive salary, benefits, and the chance to grow within a thriving company.
- Why this job: Be part of a dynamic team that values proactive service and strong relationships in a vital industry.
- Qualifications: 5 years of clerical experience; fire safety knowledge is a plus but not essential.
- Other info: This is a permanent role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: London SE1
Competitive Salary + Benefits
Company Overview:
Firetecnics is one of London’s most trusted LPCB-certified fire safety companies, with a strong reputation within the industry for over 35 years. Firetecnics is part of the Helix International Group Ltd, which is experiencing growth of 30% year on year, expanding in London and serving the Property industry. For over 35 years, we’ve been the trusted fire safety partner to residential and commercial property professionals—delivering fast, reliable solutions that ensure full compliance and complete peace of mind. As a one-stop provider for everything from fire alarm installation to ongoing compliance management, we combine technical expertise with proactive, personalised service.
Role overview:
Firetecnics is seeking a proactive and highly organized Service Coordinator to join our team on a permanent basis. This is a key role in ensuring the efficient and professional delivery of our service operations. You will work closely with engineers, clients, and internal teams to ensure all planned and reactive works are completed effectively and on time.
The role:
- Taking reactive call outs and allocating them to the relevant engineers
- Effective planning and scheduling of the monthly planned preventative maintenance workload
- Liaising with clients to arrange appointments for engineers’ attendances
- Liaising with field engineers on jobs
- Using Microsoft packages on a daily basis e.g., Excel, Outlook
- Updating in-house systems with daily activities
- Building strong relationships with external subcontractors
- Compiling necessary paperwork from services and call outs completed
- Providing engineers reports to clients following engineers’ visits
- Requesting purchase orders from clients as and when necessary
- Updating the client portals, as necessary
- Working alongside Operations Manager and liaising with sales team
- General filing & scanning
- In addition to the above, general ad-hoc duties as required
Qualities:
- An understanding or background of the fire alarm industry would be advantageous
- Self-starter
- Excellent communicator with clients as well as co-workers
- Able to allocate workload to engineers in the most efficient manner
- Able to prioritise workload, even under highly pressurised circumstances
- Able to motivate engineers
- Work under own initiative
- Attention to detail
- Perform tasks efficiently, with a high level of accuracy
- People person (team player)
- Positive attitude
- Driven by results
- Possess a polite and professional telephone manner
- Proactive & Strong Self-Motivation
- Fast/Efficient Learner
Skills:
- A Minimum of 5 years of proven clerical and administrative experience in the service industry
- Proficient in MS Word, Excel, etc.
- Experience within the fire safety industry is highly desirable but not essential
Service Coordinator employer: Firetecnics Systems™ Ltd
Contact Detail:
Firetecnics Systems™ Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the fire safety industry, especially if you don't have direct experience. Research common terminology and practices to demonstrate your interest and understanding during interviews.
✨Tip Number 2
Network with professionals in the fire safety sector. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role of a Service Coordinator.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've effectively managed schedules or coordinated teams in previous roles. This will show that you're ready to handle the responsibilities of the position.
✨Tip Number 4
Practice your communication skills, particularly over the phone. Since the role requires liaising with clients and engineers, being able to convey information clearly and professionally is crucial.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service coordination or administrative roles. Emphasise any experience you have in the fire safety industry, even if it's not extensive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific qualities from the job description, such as being a self-starter and an excellent communicator, and provide examples of how you've demonstrated these in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Service Coordinator position, such as proficiency in Microsoft Office, effective planning and scheduling, and strong communication abilities. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for this role.
How to prepare for a job interview at Firetecnics Systems™ Ltd
✨Research the Company
Before your interview, take some time to learn about Firetecnics and its role in the fire safety industry. Understanding their services, values, and recent developments will help you tailor your responses and show genuine interest.
✨Demonstrate Organisational Skills
As a Service Coordinator, you'll need to showcase your ability to manage multiple tasks efficiently. Prepare examples from your past experience where you successfully prioritised workloads or handled scheduling challenges.
✨Highlight Communication Abilities
Effective communication is key in this role. Be ready to discuss how you've built relationships with clients and colleagues in previous positions. Use specific examples to illustrate your excellent telephone manner and teamwork skills.
✨Show Proactivity and Problem-Solving Skills
Firetecnics values proactive individuals. Think of instances where you took the initiative to solve problems or improve processes. This will demonstrate your self-motivation and ability to work under pressure.
