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For Companies At a Glance
- Tasks: Engage with customers, handle inquiries, and identify sales opportunities in a dynamic environment.
- Company: Established fire safety company with a strong team culture and 50 years of experience.
- Benefits: Generous holiday allowance, profit share scheme, and career progression opportunities.
- Other info: Modern office with free parking and a supportive work environment.
- Why this job: Join a fast-paced team making a real difference in fire safety and customer service.
- Qualifications: Strong communication skills, team player attitude, and basic IT proficiency.
The predicted salary is between 25000 - 32000 £ per year.
About us
With 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands.
The Role
We're looking for a bright, commercially minded individual to be the voice of FireSealsDirect — someone who genuinely enjoys talking to people, thrives in a fast-paced environment, and knows how to turn a conversation into an opportunity. This is a customer-facing sales and service role at the heart of our business. You'll handle inbound enquiries from customers and prospects, follow up on outstanding quotes, and proactively reach out to lapsed accounts to win back business. You don't need to be a hardcore salesperson, but you do need to be confident, helpful, and switched on enough to spot a commercial opportunity when it's right in front of you.
What You'll Do
- Inbound Sales & Customer Service
- Answer incoming sales and service calls from customers and prospects, providing a knowledgeable, friendly, and efficient first point of contact.
- Handle email and webchat enquiries with the same level of professionalism and responsiveness.
- Process sales orders accurately and promptly onto the ERP/CRM system.
- Resolve customer queries, complaints, and after-sales issues in a positive and solution-focused manner.
- Liaise with the operations team on stock availability and lead times to give customers accurate information.
- Co-ordinate with the accounts team when customers have queries relating to invoicing or account status.
- Identify and act on upselling and cross-selling opportunities naturally within conversations.
- Outbound & Business Development
- Follow up on outstanding quotes proactively to maximise conversion rates.
- Reach out to lapsed customers to re-engage them, understand their needs, and win back business.
- Identify growth opportunities within existing accounts and flag them to the wider sales team.
- Conduct basic price negotiations with customers within agreed parameters, balancing competitiveness with margin.
- Maintain an up-to-date and accurate CRM record of all customer interactions and pipeline activity.
- Team & General
- Contribute positively to team performance and a great team culture — good humour is actively encouraged.
- Participate in regular product training to develop knowledge of our fire door and passive fire protection range.
- Support broader sales and administrative activities as required by the business.
- Ensure all enquiries are actioned by close of business on the day of receipt.
What we're looking for
- Essential
- A natural communicator — confident, friendly, and clear on the phone.
- A genuine team player with a positive attitude.
- Commercially minded: able to hold a basic price negotiation and spot an opportunity.
- Resilient and proactive — comfortable picking up the phone and making outbound calls.
- Well-organised with strong attention to detail and the ability to manage multiple tasks at once.
- Competent with IT systems: Microsoft Excel, Outlook, and web-based platforms.
- GCSE-level education or relevant work experience.
- Desirable
- Experience in a sales support, customer service, or inside sales role.
- Familiarity with the construction, fire protection, or building products sector.
- Knowledge of passive fire protection, fire doors, or related regulations.
- Experience using an ERP or CRM system.
Benefits You'll Enjoy
- Generous Holiday Allowance.
- Company Profit Share Scheme.
- Employee Assistance Programme.
- Free Fruit.
- Career progression opportunities.
Why You'll Love Working for Us
- Competitive pay package with profit share opportunity.
- Be part of a fast-paced, high-impact team delivering products that protect lives.
- Collaborative, supportive environment with strong team culture.
- Modern purpose-built office and warehouse, with free on-site parking.
- Work in a role where every day you make a difference for our customers.
Sales Support Coordinator in Ystrad Mynach employer: FireSealsDirect
Contact Detail:
FireSealsDirect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Coordinator in Ystrad Mynach
✨Tip Number 1
Get to know the company inside out! Research FireSealsDirect, their products, and their values. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to people, try role-playing conversations with friends or family. Focus on being friendly, clear, and confident – it’ll help you shine during interviews and phone calls.
✨Tip Number 3
Don’t shy away from following up! If you’ve had a conversation or an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us. So, don’t hesitate – get your application in today!
We think you need these skills to ace Sales Support Coordinator in Ystrad Mynach
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Sales Support Coordinator role. Highlight your relevant experience and skills that match what we’re looking for, especially your communication and customer service abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps convey your message better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at FireSealsDirect
✨Know Your Products
Before the interview, take some time to familiarise yourself with the fire protection products and services offered by the company. Understanding the basics of passive fire protection and fire doors will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Sales Support Coordinator, being a natural communicator is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to demonstrate your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Your Commercial Mindset
Think about how you can spot opportunities in conversations. Prepare examples from your past experiences where you identified upselling or cross-selling opportunities. This will show that you understand the commercial aspect of the role and can contribute to the company's growth.
✨Be Ready for Role-Specific Questions
Expect questions related to customer service and sales support. Prepare to discuss how you've handled difficult customer situations or how you prioritise tasks when managing multiple enquiries. This will highlight your resilience and organisational skills, which are essential for this position.