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For Companies At a Glance
- Tasks: Engage with customers, handle inquiries, and identify sales opportunities in a dynamic environment.
- Company: Established fire safety company with a strong team culture and 50 years of experience.
- Benefits: Generous holiday allowance, profit share scheme, and career progression opportunities.
- Other info: Modern office with free parking and a supportive work environment.
- Why this job: Join a fast-paced team making a real difference in fire safety and customer service.
- Qualifications: Strong communication skills, team player attitude, and basic IT proficiency required.
The predicted salary is between 25000 - 32000 £ per year.
About us
With 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands.
The Role
We’re looking for a bright, commercially minded individual to be the voice of FireSealsDirect — someone who genuinely enjoys talking to people, thrives in a fast-paced environment, and knows how to turn a conversation into an opportunity. This is a customer-facing sales and service role at the heart of our business. You’ll handle inbound enquiries from customers and prospects, follow up on outstanding quotes, and proactively reach out to lapsed accounts to win back business. You don’t need to be a hardcore salesperson, but you do need to be confident, helpful, and switched on enough to spot a commercial opportunity when it’s right in front of you.
What You’ll Do
- Inbound Sales & Customer Service
- Answer incoming sales and service calls from customers and prospects, providing a knowledgeable, friendly, and efficient first point of contact.
- Handle email and webchat enquiries with the same level of professionalism and responsiveness.
- Process sales orders accurately and promptly onto the ERP/CRM system.
- Resolve customer queries, complaints, and after-sales issues in a positive and solution-focused manner.
- Liaise with the operations team on stock availability and lead times to give customers accurate information.
- Co-ordinate with the accounts team when customers have queries relating to invoicing or account status.
- Identify and act on upselling and cross-selling opportunities naturally within conversations.
- Follow up on outstanding quotes proactively to maximise conversion rates.
- Reach out to lapsed customers to re-engage them, understand their needs, and win back business.
- Identify growth opportunities within existing accounts and flag them to the wider sales team.
- Conduct basic price negotiations with customers within agreed parameters, balancing competitiveness with margin.
- Maintain an up-to-date and accurate CRM record of all customer interactions and pipeline activity.
- Contribute positively to team performance and a great team culture — good humour is actively encouraged.
- Participate in regular product training to develop knowledge of our fire door and passive fire protection range.
- Support broader sales and administrative activities as required by the business.
- Ensure all enquiries are actioned by close of business on the day of receipt.
What we’re looking for
- Essential
- A natural communicator — confident, friendly, and clear on the phone.
- A genuine team player with a positive attitude.
- Commercially minded: able to hold a basic price negotiation and spot an opportunity.
- Resilient and proactive — comfortable picking up the phone and making outbound calls.
- Well-organised with strong attention to detail and the ability to manage multiple tasks at once.
- Competent with IT systems: Microsoft Excel, Outlook, and web-based platforms.
- GCSE-level education or relevant work experience.
- Experience in a sales support, customer service, or inside sales role.
- Familiarity with the construction, fire protection, or building products sector.
- Knowledge of passive fire protection, fire doors, or related regulations.
- Experience using an ERP or CRM system.
Benefits You’ll Enjoy
- Generous Holiday Allowance.
- Company Profit Share Scheme.
- Employee Assistance Programme.
- Free Fruit.
- Career progression opportunities.
Why You’ll Love Working for Us
- Competitive pay package with profit share opportunity.
- Be part of a fast-paced, high-impact team delivering products that protect lives.
- Collaborative, supportive environment with strong team culture.
- Modern purpose-built office and warehouse, with free on-site parking.
- Work in a role where every day you make a difference for our customers.
Sales Support Coordinator employer: FireSealsDirect
Contact Detail:
FireSealsDirect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Coordinator
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their website and social media. Understand their products and values so you can chat confidently about how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to people, try role-playing with a friend or family member. This will help you feel more at ease when handling those inbound calls and turning conversations into opportunities.
✨Tip Number 3
Show off your proactive side! Think of examples from your past where you’ve gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your resilience and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Sales Support Coordinator
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples that demonstrate your communication skills and commercial mindset.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. A tidy application reflects your attention to detail!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FireSealsDirect
✨Know Your Products
Before the interview, take some time to familiarise yourself with the fire protection products and services offered by the company. Understanding the basics of passive fire protection and fire doors will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Communication Skills
Since this role is all about being the voice of FireSealsDirect, practice your communication skills. Prepare to demonstrate how you can turn a conversation into an opportunity. Think of examples where you've successfully engaged with customers or resolved issues in a friendly and efficient manner.
✨Be Proactive and Resilient
The company values resilience and proactivity, so be ready to discuss times when you've taken the initiative or bounced back from challenges. Share specific examples that highlight your ability to handle outbound calls and follow up on leads effectively.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate customer interactions. Practice handling common customer queries, complaints, and upselling opportunities. This will showcase your problem-solving skills and ability to think on your feet, which are crucial for this position.