Key Account Manager

FireSealsDirect is one of the UK's leading suppliers of passive fire protection products, providing expert solutions and outstanding service to customers nationwide. As we continue to expand, we're looking for an ambitious, relationship-focused, and customer-driven Key Account Manager to nurture and grow our existing customer portfolio while identifying opportunities to maximise account value and long‑term partnerships.

This is an exciting opportunity for someone who excels at building strong customer relationships, delivering exceptional service, and driving sustainable sales growth. If you enjoy working closely with customers, developing strategic account plans, and making a tangible impact on business performance, we'd love to hear from you.

The Role

This is a high impact, hunter style sales role for someone who thrives on building relationships from the ground up and creating genuine commercial value. You will identify and win new business, then systematically grow key accounts by increasing our share of customer spend across a broad product range.

This is not an account maintenance role, you will be expected to create your own opportunities, develop your own pipeline, and take full ownership of your results.

You’ll be supported by a strong internal Sales Support team, allowing you to focus on what you do best: winning and growing business.

Key Responsibilities

• Identify high‑potential businesses currently under‑trading or not trading with FireSealsDirect
• Build and maintain a structured, prioritised pipeline of target accounts
• Generate your own appointments through outbound activity, networking, and referrals
• Take a proactive approach to business development — never waiting for leads

Account Growth & Development

• Build a deep understanding of each customer’s business and spend potential
• Identify gaps in product penetration and expand category coverage
• Grow account value by increasing share of wallet across all product lines
• Develop long‑term partnerships that drive repeat business and loyalty

Commercial Execution

• Respond quickly and professionally to all customer and prospect enquiries
• Prepare accurate, competitive, and commercially sound quotations
• Apply intelligent pricing strategies to maximise value rather than simply competing on price
• Follow up consistently on all opportunities to maximise conversion

Relationship Management

• Build strong, lasting relationships with key decision-makers
• Become a trusted commercial partner to your accounts
• Ensure customers find FireSealsDirect easy and valuable to do business with
• Work closely with internal teams to deliver a seamless customer experience

Reporting & Planning

• Maintain accurate CRM records, including pipeline, activity, and account insights
• Provide clear and honest reporting on performance and pipeline development
• Identify risks, opportunities, and areas for growth within your territory
• Take ownership of your results and continuously seek improvement

What We’re Looking For

Experience & Skills

• Proven success in a field sales or account management role, ideally in B2B or trade environments
• Strong track record of winning and developing new business
• Experience selling across multiple product categories
• Commercially astute — able to assess opportunity, price effectively, and make sound decisions
• Familiarity with CRM systems and pipeline management tools

Personal Attributes

• True hunter mentality — proactive, self‑motivated, and driven to win
• Excellent relationship‑builder — able to gain trust quickly
• Highly organised with strong attention to detail
• Resilient, positive, and results‑focused
• Takes full ownership of performance and outcomes