At a Glance
- Tasks: Drive online sales growth and enhance customer experience through data-driven insights.
- Company: Established fire safety company with a strong brand presence.
- Benefits: Profit share scheme, career progression, and employee assistance programme.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Join a high-impact team making a difference in fire safety.
- Qualifications: Experience with e-commerce platforms, Google Analytics, and SEO.
The predicted salary is between 30000 - 40000 £ per year.
With 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well‑known and trusted brands.
The Role
We are looking for a proactive and collaborative E‑commerce/UX Specialist to drive online sales growth, enhance the customer experience, and uphold a strong brand presence across digital platforms. This role will focus on optimising website performance, managing product onboarding and online merchandising, and ensuring a seamless customer experience through data‑driven insights. You will be responsible for overseeing web agency relationships, testing and implementing UX best practices, and collaborating with cross‑functional teams to improve efficiency and drive website performance with a keen attention to detail.
What You’ll Do
- Growth & Customer Experience
- Own and optimise the end‑to‑end online customer journey to drive conversion, revenue, and retention.
- Use analytics (GA4) to generate actionable insights for UX improvements, product launches, and category growth.
- Optimise site content for SEO, usability, and conversion best practice.
- Lead on‑site merchandising to increase engagement, AOV, and conversion.
- Execute cross‑channel marketing campaigns to drive engagement and revenue.
- Streamline processes to improve efficiency and deliver a consistent brand experience.
- Website Performance & Trading
- Own day‑to‑day website performance, including reporting and identifying growth opportunities.
- Manage product launches end‑to‑end, from onboarding to go‑live.
- Ensure all on‑site product content is accurate, compelling, and up to date.
- Act as the main point of contact for developers, prioritising and delivering a fast‑moving roadmap.
- Proactively identify, troubleshoot, and resolve site or customer experience issues.
What we’re looking for
- Skills / Attributes
- Able to work independently and manage own workload according to business objectives and timeframes.
- Proactively identify areas for improvement on the website through the analysis of user journeys and reporting.
- Team work: able to collaborate with a range of departments including Product, Supply Chain, Customer Service and Warehouse to optimise the customer experience end‑to‑end.
- Project management – ensure projects are executed on time and within budget, keeping internal and external team members accountable.
- Attention to detail – ensure a strong and cohesive brand image is upheld across all website assets and content.
- Understanding of data management and GDPR.
- Education/Experience
- Experience of e‑commerce website platforms is essential, WooCommerce or Shopify specifically would be desirable.
- Experience of Google Analytics is essential.
- Experience of working with and managing web agencies is essential.
- Strong working knowledge of SEO is essential.
- Experience with website migration and re‑platforming desirable.
Benefits You’ll Enjoy
- Company Profit Share Scheme.
- Employee Assistance Programme.
- Career progression opportunities.
Why You’ll Love Working for Us
- Competitive pay package with profit share opportunity.
- Be part of a fast‑paced, high‑impact team delivering products that protect lives.
- Collaborative, supportive environment with strong team culture.
- Modern purpose‑built office and warehouse, with free on‑site parking.
- Work in a role where every day you make a difference for our customers.
Ecommerce Specialist in Hengoed employer: FireSealsDirect
Join a dynamic team with over 50 years of expertise in fire safety, where your role as an Ecommerce Specialist will not only drive online sales growth but also enhance customer experiences that truly matter. Enjoy a competitive pay package, profit share opportunities, and a collaborative work culture in a modern office setting, all while contributing to a mission that protects lives across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Specialist in Hengoed
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like FireSealsDirect are looking for when hiring for a Ecommerce Specialist.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to FireSealsDirect for the Ecommerce Specialist, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at FireSealsDirect as a Ecommerce Specialist, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out FireSealsDirect’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Specialist.
We think you need these skills to ace Ecommerce Specialist in Hengoed
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at FireSealsDirect, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with FireSealsDirect's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at FireSealsDirect. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at FireSealsDirect
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that FireSealsDirect uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at FireSealsDirect. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
