Business Development Executive in Hengoed

FireSealsDirect is one of the UK's leading suppliers of passive fire protection products, providing expert solutions and outstanding service to customers nationwide. As we continue to expand, we're looking for an ambitious, driven, and customer-focused Business Development Executive to help identify and convert new business opportunities while building lasting customer relationships.

If you thrive in a fast-paced sales environment, enjoy engaging with customers, and are passionate about delivering results, we'd love to hear from you.

The Role

As a Business Development Executive, you will play a key role in generating revenue and delivering agreed sales targets through the effective management of Marketing Qualified Leads (MQLs), customer referrals, pipeline opportunities, new customer onboarding, and lapsed account re-engagement.

Working closely with the wider sales and customer teams, you will be responsible for converting opportunities into long-term, profitable customer relationships while ensuring an exceptional customer experience throughout the onboarding journey.

Key Responsibilities

• Drive new business revenue through proactive management of MQLs, referrals, and prospect opportunities.
• Convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs) in collaboration with the Marketing team.
• Manage and maintain a healthy sales pipeline, ensuring all activity is accurately recorded and updated in real time within CRM systems.
• Proactively engage with customers to maximise account potential and encourage long-term customer tenure.
• Re-engage lapsed customers and identify opportunities to bring accounts back into active trading.
• Book and coordinate new business appointments.
• Support the successful onboarding of new customers, retaining and nurturing accounts throughout the first four weeks of trading.
• Deliver comprehensive account handovers to the appropriate sales team member following the onboarding period.
• Maintain accurate reporting across key sales KPIs.

What We're Looking For

• Previous experience within a new business telesales, business development, or sales environment.
• Excellent verbal and written communication skills with the ability to engage stakeholders at all levels.
• A self-motivated, proactive, and tenacious approach to achieving targets.
• Strong negotiation, influencing, and customer service skills.
• Exceptional relationship-building abilities and a natural talent for connecting with customers.
• Excellent organisational and time-management skills.
• High attention to detail and commitment to maintaining accurate records.
• Experience using CRM systems and Microsoft Office applications, particularly Excel and Outlook.
• Ability to remain calm, professional, and courteous under pressure.

Personal Attributes

• Results-driven and commercially focused.
• Positive, enthusiastic, and resilient.
• Takes ownership and accountability for outcomes.
• Collaborative team player with a customer-first mindset.
• Responsible, diligent, and highly professional in all communications.

Why You'll Love Working for Us

• Competitive pay package with profit share opportunity.
• Be part of a fast-paced, high-impact team delivering products that protect lives.
• Collaborative, supportive environment with strong team culture.
• Modern purpose-built office and warehouse, with free on-site parking.
• Work in a role where every day you make a difference for our customers.