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For Companies At a Glance
- Tasks: Engage with customers, handle inquiries, and identify sales opportunities in a dynamic environment.
- Company: Established fire safety company with 50 years of experience and a supportive team culture.
- Benefits: Generous holiday allowance, profit share scheme, career progression, and free fruit.
- Other info: Opportunity for growth in a modern office with free on-site parking.
- Why this job: Join a fast-paced team making a real difference in fire safety and customer satisfaction.
- Qualifications: Strong communication skills, positive attitude, and basic IT competency required.
The predicted salary is between 25000 - 32000 £ per year.
About us
With 50 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands.
The Role
We’re looking for a bright, commercially minded individual to be the voice of FireSealsDirect — someone who genuinely enjoys talking to people, thrives in a fast-paced environment, and knows how to turn a conversation into an opportunity. This is a customer-facing sales and service role at the heart of our business. You’ll handle inbound enquiries from customers and prospects, follow up on outstanding quotes, and proactively reach out to lapsed accounts to win back business. You don’t need to be a hardcore salesperson, but you do need to be confident, helpful, and switched on enough to spot a commercial opportunity when it’s right in front of you.
What You’ll Do
- Inbound Sales & Customer Service
- Answer incoming sales and service calls from customers and prospects, providing a knowledgeable, friendly, and efficient first point of contact.
- Handle email and webchat enquiries with the same level of professionalism and responsiveness.
- Process sales orders accurately and promptly onto the ERP/CRM system.
- Resolve customer queries, complaints, and after-sales issues in a positive and solution-focused manner.
- Liaise with the operations team on stock availability and lead times to give customers accurate information.
- Co-ordinate with the accounts team when customers have queries relating to invoicing or account status.
- Identify and act on upselling and cross-selling opportunities naturally within conversations.
- Follow up on outstanding quotes proactively to maximise conversion rates.
- Reach out to lapsed customers to re-engage them, understand their needs, and win back business.
- Identify growth opportunities within existing accounts and flag them to the wider sales team.
- Conduct basic price negotiations with customers within agreed parameters, balancing competitiveness with margin.
- Maintain an up-to-date and accurate CRM record of all customer interactions and pipeline activity.
- Contribute positively to team performance and a great team culture — good humour is actively encouraged.
- Participate in regular product training to develop knowledge of our fire door and passive fire protection range.
- Support broader sales and administrative activities as required by the business.
- Ensure all enquiries are actioned by close of business on the day of receipt.
What we’re looking for
Essential
- A natural communicator — confident, friendly, and clear on the phone.
- A genuine team player with a positive attitude.
- Commercially minded: able to hold a basic price negotiation and spot an opportunity.
- Resilient and proactive — comfortable picking up the phone and making outbound calls.
- Well-organised with strong attention to detail and the ability to manage multiple tasks at once.
- Competent with IT systems: Microsoft Excel, Outlook, and web-based platforms.
- GCSE-level education or relevant work experience.
Desirable
- Experience in a sales support, customer service, or inside sales role.
- Familiarity with the construction, fire protection, or building products sector.
- Knowledge of passive fire protection, fire doors, or related regulations.
- Experience using an ERP or CRM system.
Benefits You’ll Enjoy
- Generous Holiday Allowance.
- Company Profit Share Scheme.
- Employee Assistance Programme.
- Free Fruit.
- Career progression opportunities.
Why You’ll Love Working for Us
- Competitive pay package with profit share opportunity.
- Be part of a fast-paced, high-impact team delivering products that protect lives.
- Collaborative, supportive environment with strong team culture.
- Modern purpose-built office and warehouse, with free on-site parking.
- Work in a role where every day you make a difference for our customers.
Locations
Sales Support Coordinator in Caerphilly, Ystrad Mynach employer: FireSealsDirect
Contact Detail:
FireSealsDirect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Coordinator in Caerphilly, Ystrad Mynach
✨Tip Number 1
Get to know the company inside out! Research FireSealsDirect and understand their products and values. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to people, try role-playing conversations with friends or family. This will boost your confidence and help you spot those commercial opportunities during interviews.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just wait for the perfect moment. Reach out to us directly, express your interest, and ask any questions you might have. It shows initiative and enthusiasm!
✨Tip Number 4
Show off your organisational skills! Prepare a list of questions and points you want to discuss during your interview. This not only helps you stay focused but also demonstrates your attention to detail and ability to manage multiple tasks.
We think you need these skills to ace Sales Support Coordinator in Caerphilly, Ystrad Mynach
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples that relate to the job description, especially around customer service and sales support.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your language clear and to the point, making it easy for us to see why you’re a great fit for the Sales Support Coordinator role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at FireSealsDirect
✨Know Your Products
Before the interview, take some time to familiarise yourself with the fire protection products and services offered by the company. Understanding their portfolio will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role is all about being a natural communicator, practice speaking clearly and confidently. You might want to role-play common customer scenarios with a friend to get comfortable with handling inquiries and turning conversations into opportunities.
✨Show Your Team Spirit
The company values a positive team culture, so be ready to share examples of how you've contributed to team success in the past. Highlighting your collaborative nature will demonstrate that you're a good fit for their environment.
✨Prepare for Commercial Conversations
Brush up on basic negotiation techniques and think of examples where you've identified opportunities in previous roles. Being able to discuss how you can spot and act on upselling or cross-selling opportunities will set you apart from other candidates.