At a Glance
- Tasks: Manage customer relationships and ensure their needs are met across all FireMon offerings.
- Company: Join a leading innovator in global cybersecurity with a focus on disruptive technologies.
- Benefits: Enjoy competitive salary, flexible remote work, and opportunities for professional growth.
- Other info: Dynamic, fast-paced environment with a culture that celebrates proactive thinking.
- Why this job: Be a key player in shaping customer experiences and driving innovation in cybersecurity.
- Qualifications: Strong communication skills and a passion for technology and customer success.
The predicted salary is between 50000 - 70000 £ per year.
Fire Mon has learned an unknown and unauthorized third party is impersonating Fire Mon HR as part of a phishing attempt.
Communications from Fire Mon will always originate from the Fire Mon. com domain.
Fire Mon will never ask for any banking information as part of an interview process.
If you are concerned whether a communication from Fire Mon is legitimate, please contact us at [email protected] Fire Mon is a recognized innovator in global cybersecurity, leading the way with disruptive technologies and forward-thinking solutions.
Here, proactive thinking is not just encouraged—it’s celebrated.
Our fast-paced, cutting-edge environment fuels continuous innovation, shaping how we build products, support customers, and drive results every day.
The Technical Account Manager (TAM) is a technical resource who advocates for designated customers and ensures customers' needs are known and managed across all offerings, including services, training, support, and product development.
The TAM prioritizes customers' technical issues and communicates those priorities to support; communicates the status of services projects; conveys the needs and urgency of RFEs to product management and contributes to the product roadmap.
You will provide customers with status updates of open tickets and development/services projects; the upcoming release schedule; issues trending; upgrade recommendations; and guidance through early access/beta programs.
This role will also require periodic onsite visits.
About the role Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction.
Provide project leadership for customers' major Fire Mon programs.
Collaborate cross-functionally with Fire Mon teams—including Support, R
Remote Technical Account Manager in Stirling employer: FireMon
At FireMon, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Remote Technical Account Manager, you'll benefit from flexible working arrangements, comprehensive professional development opportunities, and a supportive team environment that values your contributions. Join us in our mission to redefine cybersecurity while enjoying the unique advantages of working with a forward-thinking company at the forefront of technology.
