Firemind is looking for an Autonomous Operations Solution Manager to help customers see, trust and buy our AI-powered managed service.
Autonomous Operations detects, diagnoses and fixes cloud infrastructure problems automatically. That cuts resolution times from hours to minutes and frees engineering teams from routine first-line work. The service is already running with customers.
You'll work side by side with our sales team on every deal. While the seller owns the customer relationship, you own the substance: the demo that shows the service working, the proposal and price behind it, and the contract the customer signs. Between deals, you'll keep improving the service by bringing what customers tell you back into our pricing, service descriptions, contracts and product roadmap.
This role suits someone who is equally comfortable running a live demo, building a pricing model and discussing contract terms. You don't need to be a software engineer, but you need to be technical enough to keep a demo environment running and to hold your own with a customer's cloud team.
- Plan, set up and run customer demos that show how Autonomous Operations solves each customer's specific problems.
- Understand customer requirements and turn them into a clear scope for a pilot and the path to full service.
- Create proposals, including pricing, costs and total cost of ownership (TCO) comparisons against the customer's current spend.
- Answer customers' technical and service questions, such as security, integration with existing tools and how the AI is kept under control.
- Support contract negotiations on service levels, scope, liabilities and change management.
- Own and develop our service descriptions, contract templates, pricing model and pricing tools as new service modules are added.
- Own the demo environment, including demo use cases, documentation and videos, and create new use cases based on customer needs.
- Capture customer feedback and objections, and bring them into service development, roadmap planning and contract updates.
- Hand deals over to delivery with a scope, service description and contract that match each other.
