At a Glance
- Tasks: Manage client relationships and ensure successful project delivery in a dynamic environment.
- Company: Join Firemelon, the UK's leading software provider for Travel and Pet Insurance.
- Benefits: Enjoy hybrid working, flexible hours, private healthcare, and continuous professional development.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be part of a fun, fast-paced team making a real impact in the insurance sector.
- Qualifications: 1-2 years in delivery or project management with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Company Background
Firemelon is the UK leading provider of software solutions to the Travel and Pet Insurance sectors. Through our flagship Magenta system, we provide a platform to sell policies via call centres, direct websites and price comparison sites. Firemelon has a wide range of clients in the UK and worldwide from small brokers to large blue-chip organisations. We continue our ambitious plans and are looking for talented people to join our fun and fast-paced company to help take us to the next level. We are committed to ensuring that everyone feels valued, respected and you’d be joining a team of talented, passionate individuals who have our clients’ needs at the heart of everything they do. We are a growing company, where every single person is encouraged to contribute to ideas, projects and ways of working. Every single member of the team is important to the success of our business!
The Role
The Delivery Manager is responsible for owning the delivery relationship for assigned clients and ensuring the successful execution of projects and change requests. This role acts as the primary point of contact for delivery, ensuring alignment between customer needs, product priorities, and delivery plans. Working across Product, Engineering, and Data, the Delivery Manager ensures that work is clearly understood, appropriately scoped, and delivered in line with expectations. The role focuses on coordination, communication, and execution, ensuring that customers remain informed and confident throughout the delivery lifecycle.
The Ideal Person
- Strong communicator and relationship builder
- Strong problem-solving skills with the ability to make informed decisions in a fast-paced environment
- Highly organised and detail-oriented
- Proactive and outcome-focused
- Calm under pressure and solution-oriented
- Collaborative and adaptable
Key Responsibilities
- Customer Ownership + Relationship Management
- Act as the primary delivery contact for assigned clients
- Build strong, trusted relationships with customer stakeholders
- Ensure client needs and priorities are clearly understood and communicated internally
- Change Requests + Delivery Intake
- Capture and translate Change Requests into structured delivery tickets
- Ensure requests are clearly framed with objectives, constraints, and context
- Work with Product to ensure requests are refined and prioritised appropriately
- Contribute to delivery planning, including timelines, milestones, and resource needs
- Maintain accurate delivery tracking in tools such as Jira
- Project + Delivery Execution
- Coordinate delivery across Product, Engineering, and Data teams
- Ensure work progresses in line with agreed timelines and priorities
- Manage dependencies across teams and ensure smooth handoffs
- Contribute to improving delivery processes and team effectiveness
- Risk + Issue Management
- Identify delivery risks, blockers, and dependencies early
- Escalate issues where necessary and support resolution
- Ensure risks are communicated clearly to both internal teams and clients
- Communication + Reporting
- Provide clear and regular updates on delivery progress, risks, and next steps
- Maintain transparency with customers on timelines and expectations
- Act as a central point of contact for delivery-related queries
- Governance + Client Engagement
- Support regular client governance meetings and updates
- Ensure delivery commitments are tracked and communicated
- Help maintain alignment between customer expectations and delivery capability
Skills + Experience
Essential Criteria
- 1-2 years' experience in delivery, project management, or client coordination roles
- Strong experience working in cross-functional teams
- Experience engaging directly with customers
- Strong organisational and planning skills
- Understanding of delivery processes (Agile or hybrid)
- Strong risk and issue management capability, with the ability to proactively identify and mitigate delivery challenges
Desirable Criteria
- Experience working with Jira
- Knowledge of the travel insurance industry
Benefits
To attract the very best talent, we offer a great package and numerous benefits, including:
- Hybrid Working
- Flexible Working
- Continuous Professional Development
- Salary Sacrifice Company Pension
- Enhanced Holiday Entitlement
- Holiday Trading Scheme
- Private Healthcare and Wellbeing Membership
- Social and Team Events
- Eyecare and Flu Vaccination Scheme
- Paid Lunch Hour
Firemelon Limited is an equal opportunities employer and welcomes applications from all sections of the community.
Delivery Manager in Belfast employer: Firemelon
Firemelon is an exceptional employer, offering a vibrant and inclusive work culture where every team member's contributions are valued. With a commitment to employee growth through continuous professional development and flexible working arrangements, you will thrive in a supportive environment that prioritises both personal and professional success. Located in the UK, Firemelon provides unique opportunities to engage with a diverse range of clients in the travel and pet insurance sectors, making your role as a Delivery Manager both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Manager in Belfast
✨Tip Number 1
Get to know the company inside out! Research Firemelon’s products and values so you can speak their language during interviews. This shows you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Delivery Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Delivery Manager in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Delivery Manager role. Highlight your experience in delivery, project management, and client coordination, and show how your skills align with what we’re looking for at Firemelon.
Showcase Your Communication Skills:As a Delivery Manager, strong communication is key! Use your application to demonstrate how you've built relationships and communicated effectively in past roles. We want to see that you can keep clients informed and confident throughout the delivery process.
Be Detail-Oriented:We love a candidate who pays attention to detail! Make sure your application is free from typos and clearly structured. This reflects your organisational skills and shows us that you can manage projects and delivery effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Firemelon
✨Know Your Stuff
Before the interview, make sure you understand Firemelon's products and services, especially the Magenta system. Familiarise yourself with how it operates in the travel and pet insurance sectors. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Delivery Manager, strong communication is key. Prepare examples of how you've built relationships with clients or stakeholders in the past. Be ready to discuss how you’ve effectively communicated project updates and managed expectations, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've faced challenges in project delivery. Be prepared to explain how you identified risks, managed issues, and ensured smooth execution. Highlighting your proactive approach will align perfectly with what Firemelon is looking for.
✨Be Organised and Detail-Oriented
Bring along a structured plan for how you would manage delivery processes at Firemelon. Discuss your familiarity with tools like Jira and how you would use them to track progress and manage dependencies. This will showcase your organisational skills and readiness for the role.
