At a Glance
- Tasks: Lead project delivery and manage client relationships in a fast-paced tech environment.
- Company: Join Firemelon, the UK's top software provider for Travel and Pet Insurance.
- Benefits: Enjoy hybrid working, flexible hours, private healthcare, and professional development opportunities.
- Other info: Be part of a fun, inclusive culture that values every team member's contribution.
- Why this job: Make a real impact by driving innovative projects and collaborating with talented teams.
- Qualifications: 3-5 years in delivery or project management, strong communication, and organisational skills.
The predicted salary is between 50000 - 60000 £ per year.
Company Background
Firemelon is the UK leading provider of software solutions to the Travel and Pet Insurance sectors. Through our flagship Magenta system, we provide a platform to sell policies via call centres, direct websites and price comparison sites. Firemelon has a wide range of clients in the UK and worldwide from small brokers to large blue-chip organisations. We continue our ambitious plans and are looking for talented people to join our fun and fast-paced company to help take us to the next level. We are committed to ensuring that everyone feels valued, respected and you’d be joining a team of talented, passionate individuals who have our clients’ needs at the heart of everything they do. We are a growing company, where every single person is encouraged to contribute to ideas, projects and ways of working. Every single member of the team is important to the success of our business!
The Role
The Delivery Lead sits at the heart of the delivery function, coordinating and driving the execution of projects and change initiatives across the business while owning delivery relationships for a portfolio of strategic clients. Acting as the central point of connection across teams and clients, this role ensures the right people are engaged at the right time, maintains clear oversight of resource planning, and keeps initiatives moving forward efficiently. Working closely with Product, Engineering, Test, and business stakeholders, the Delivery Lead translates priorities into clear, credible delivery plans and ensures progress, risks, and outcomes are communicated effectively to clients and internal teams alike. The role combines strong delivery oversight with effective client account management, helping to align business needs, delivery capability, and customer expectations. This role also includes oversight of Delivery Managers, ensuring consistent delivery standards, strong execution across multiple workstreams, and a joined-up approach to delivery across the organisation.
The Ideal Person
- Highly organised and proactive
- Strong communicator with confidence in client-facing situations
- Relationship-focused with a commercial mindset
- Practical, solution-oriented, and able to drive momentum
- Collaborative and able to influence without formal authority
- Strong problem-solving skills with the ability to make informed decisions in a fast-paced environment
Key Responsibilities
- Delivery Coordination
- Take ownership of delivering scoped initiatives from the Product team through to completion
- Coordinate activities across teams to ensure work progresses in line with agreed timelines
- Track progress, identify risks, and escalate issues where required
- Champion and evolve delivery methodologies and best practices across teams, driving continuous improvement in delivery efficiency
- Client + Account Management
- Act as the primary delivery contact for a portfolio of strategic and key clients
- Build strong, trusted relationships with client stakeholders
- Ensure client priorities are understood, managed, and aligned with delivery plans and client budgets
- Provide clear, proactive communication on progress, risks, and outcomes
- QBRs + Client Engagement
- Own the planning and delivery of Quarterly Business Reviews (QBRs) for key clients
- Present delivery performance, roadmap updates, and upcoming changes to internal and external stakeholders
- Ensure QBRs drive value-focused conversations and strengthen client relationships
- Facilitation + Alignment
- Bring together the right stakeholders (Product, Engineering, Test, and business teams) to drive progress on initiatives
- Facilitate workshops, ceremonies, and delivery discussions to ensure clarity and alignment
- Ensure actions are clearly defined, owned, and followed through
- Cross-Team Collaboration
- Work closely with Development and Test teams to ensure delivery is aligned, dependencies are managed, and quality is maintained
- Provide delivery input into product roadmap planning and prioritisation
- Support smooth handoffs between teams and phases of delivery
- Ensure all parties understand scope, priorities, and timelines
- Quality + Delivery Support
- Promote a strong focus on quality by ensuring appropriate testing and validation activities are planned and completed
- Support teams in identifying and resolving blockers that could impact delivery or quality
- Ensure delivery follows agreed processes and standards
- Delivery Manager Oversight
- Line manage, coach and develop Delivery Managers across multiple workstreams
- Ensure consistency in delivery approach, reporting, and stakeholder management
- Support Delivery Managers in resolving escalations and driving progress
- Communication + Reporting
- Provide clear, regular updates on delivery progress, risks, and next steps (internally and externally)
- Act as a central point of contact for delivery-related queries
- Maintain visibility of timelines, dependencies, and key milestones
Skills + Experience
- Essential Criteria
- 3-5 years experience in a delivery, project management, or coordination role within a fast-paced technology environment
- Experience managing client relationships, ideally with strategic or enterprise clients
- Strong organisational and coordination skills, with the ability to manage multiple workstreams
- Experience working with cross-functional teams, including Engineering and QA/Test
- Comfortable facilitating discussions and influencing stakeholders at different levels
- Desirable Criteria
- Experience working with Jira
- Experience supporting or managing Delivery Managers or similar roles is desirable
- Knowledge of travel insurance industry
Benefits
To attract the very best talent, we offer a great package and numerous benefits, including:
- Hybrid Working
- Flexible Working
- Continuous Professional Development
- Salary Sacrifice Company Pension
- Enhanced Holiday Entitlement
- Holiday Trading Scheme
- Private Healthcare and Wellbeing Membership
- Social and Team Events
- Eyecare and Flu Vaccination Scheme
- Paid Lunch Hour
Firemelon Limited is an equal opportunities employer and welcomes applications from all sections of the community.
Delivery Lead in Belfast employer: Firemelon
Firemelon is an exceptional employer, offering a vibrant and inclusive work culture where every team member's contributions are valued. With a strong focus on employee growth through continuous professional development and flexible working arrangements, we ensure that our staff thrive in a supportive environment. Located in the UK, we provide unique opportunities to engage with a diverse range of clients while enjoying benefits such as enhanced holiday entitlement and private healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Lead in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Firemelon and understanding their products. Be ready to discuss how your skills align with their needs, especially in delivery coordination and client management. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Delivery Lead, you'll need to convey ideas clearly and confidently. Try mock interviews with friends or use online platforms to refine your pitch and get comfortable with client-facing scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Firemelon team and contributing to their exciting projects.
We think you need these skills to ace Delivery Lead in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in delivery management and client relationships. We want to see how your skills align with our needs at Firemelon!
Showcase Your Communication Skills:As a Delivery Lead, strong communication is key. Use your application to demonstrate how you've effectively communicated with clients and teams in the past. We love seeing examples of clear and proactive communication!
Highlight Your Problem-Solving Abilities:We’re looking for someone who can tackle challenges head-on. Share specific instances where you’ve identified risks and implemented solutions in a fast-paced environment. This will show us you can keep things moving smoothly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our fun and dynamic team at Firemelon.
How to prepare for a job interview at Firemelon
✨Know Your Stuff
Before the interview, make sure you understand Firemelon's products and services, especially the Magenta system. Familiarise yourself with how it operates in the Travel and Pet Insurance sectors, as this will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Delivery Lead, strong communication is key. Prepare examples of how you've effectively communicated with clients and stakeholders in the past. Think about times when you facilitated discussions or resolved conflicts, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
Firemelon values highly organised individuals. Be prepared to discuss your methods for managing multiple workstreams and ensuring projects stay on track. You might want to bring a simple project plan or timeline to illustrate your approach.
✨Emphasise Collaboration
Highlight your experience working with cross-functional teams. Discuss how you've brought together different stakeholders to drive progress on initiatives. This will show that you can foster collaboration and align various teams towards common goals.
