At a Glance
- Tasks: Build strong relationships with customers and guide them in using our cloud management platform.
- Company: Join Firefly, a leader in cloud infrastructure automation with a focus on innovation.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic startup environment that values diversity and inclusion.
- Why this job: Be the technical hero for clients, helping them unlock the full potential of their cloud infrastructure.
- Qualifications: 4+ years in a technical customer-facing role with hands-on IaC experience.
The predicted salary is between 60000 - 80000 £ per year.
Firefly’s Cloud Infrastructure Automation Platform enables organizations to automate, manage, and govern their entire cloud footprint with Ia C.
Agile and efficient cloud practitioners use Firefly for its AI-assisted remediations, streamlined Ia C orchestration, and a unified system of record for Cloud Asset Management.
With Firefly, Platform and Dev Ops teams can finally uncomplicate their cloud, while accelerating cloud innovation and maintaining security and performance at scale.
At Firefly, we are looking for a Technical Account Manager to serve as the primary technical bridge between our customers and our cloud asset management platform.
You'll own relationships with strategic accounts, helping engineering and platform teams unlock the full value of infrastructure-as-code through deep product adoption, technical guidance, and proactive support.
This role sits at the intersection of Dev Ops and customer success - you should be equally comfortable reviewing a Terraform module with a customer's platform team and presenting a quarterly business review to a VP of Engineering.
This is a fully remote position open to candidates based in the UK , supporting customers across the EMEA region. You'll be part of our growing Global Customer Success team.
Responsibilities
- Own technical relationships for Firefly accounts, serving as their trusted advisor throughout the customer lifecycle.
- Lead onboarding and implementation planning, helping customers codify their cloud infrastructure and migrate unmanaged resources into Ia C workflows Conduct regular technical health reviews.
- Collaborate with Sales to support pre-sales technical evaluations, RFPs, and proof-of-concept engagements Act as the voice of the customer to Product and Engineering, advocating for feature requests and surfacing product gaps.
- Build integration guides, runbooks, and best-practice documentation covering Terraform, Cloudflare, and cloud provider workflows
- Respond to escalations with urgency, coordinating across Support, Engineering, and leadership as needed.
4+ years in a technical customer-facing role - TAM, Solutions Engineer, or similar - ideally at a Saa S, Dev Ops, or cloud infrastructure company.
- Hands-on experience with Ia C tooling: Terraform, Pulumi, Cloud Formation, or Ansible Solid understanding of cloud platforms (AWS, GCP, or Azure) and modern infrastructure concepts.
- Experience with VPCs, IAM, Kubernetes, CI/CD pipelines Familiarity with Git Ops workflows, state management, and infrastructure drift detection.
- Strong communication skills - able to explain complex infrastructure concepts to both engineers and business stakeholders.
- Track record of managing enterprise accounts with significant ACV.
- Comfort operating in a fast-moving startup environment with ambiguity and shifting priorities.
Firefly is committed to a diverse and inclusive workplace.
Firefly is an equal opportunity employer and does not discriminate against any employee or job applicant on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Technical Account Manager employer: Firefly
Firefly is an exceptional employer that fosters a dynamic and innovative work culture, allowing you to thrive in a fully remote environment. With a strong focus on employee growth, we offer ample opportunities for professional development and career advancement within the fast-evolving tech landscape of cloud solutions. Join us to be part of a collaborative team that values your contributions and supports your journey towards success.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Firefly or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Firefly.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Firefly.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Firefly that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Firefly.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Firefly and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Firefly
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Firefly uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
