Operations Manager, Family Office

Job Title: Operations Manager Location: London Reporting Line: Chief of Staff Background: Firefly Capital (“Firefly”) is the private investment vehicle of a family office, with a focus on financial technology, asset management, and real estate. We look for growth-minded individuals to join a culture of collaboration and learning, which in turn enhances individual talent and performance. Role: An exciting opportunity exists within this established and successful firm for an outstanding Operations Manager to work closely with the founder and his family and oversee the day-to-day management and supervision of their personal operations and assets. Key Responsibilities: Have close liaison with the founder and members of the family who are involved with the family office. Partner with the Property Management Consultant to ensure effective management and maintenance of properties, and ensure spend is tracked and approvals managed. Third-party contractor oversight and management, including reviewing contracts and proposals. Own monthly family office reporting process to Founder and family members, and manage ongoing communication. Household staff management, including housekeepers, chef, driver, gardeners, and facilities managers. Family administration and ad-hoc requests, including working with concierge services. Cover for EA/PA as required, including meeting prep, lunch arrangements, occasional errands, and travel arrangements. Project manage across lifestyle assets, including maximising income from certain assets. Personal asset management. Manage operational budgets and invoices. Management and organisation of historical and current data. What We Are Looking For: Previous experience in an Operational Family office role. Experience within a financial setting would be advantageous. Analytical ability and attention to detail. Demonstrable experience of structured and delivery focused project management. A strong sense of values – including integrity, discretion, diplomacy, sensitivity, and tolerance. Strong interpersonal, problem-solving, and creative skills with the ability to take ownership for process improvement. An excellent communicator with the ability to consolidate and report information in a clear, timely, transparent, and organised way. Resilient and analytical with good attention to detail. Comfortable working with international team members. #J-18808-Ljbffr