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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and ensure satisfaction in a dynamic team environment.
- Company: Firechief Global is a leading fire safety brand dedicated to making the world safer since 1963.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday, and ongoing training opportunities.
- Why this job: Join a fast-growing company with a supportive culture and clear career progression paths.
- Qualifications: Experience in customer service, CRM systems, and excellent communication skills are essential.
- Other info: This role offers a chance to make a real impact in customer relationships and safety.
The predicted salary is between 22000 - 26000 £ per year.
At Firechief Global, we have a vision of a world where people can live and work free from the fear of fire. Since developing our first fire blanket in 1963, we’ve been on a mission to make the world a safer place through trusted, high-performance fire safety products and an outstanding customer experience.
Headquartered in Rutland with a Global Distribution Centre in Birmingham, we hold up to half a million products in stock and ready for immediate dispatch. Our extensive network of distributors and partners helps us deliver at pace and scale across homes, workplaces, and industries nationwide.
As the UK’s fastest-growing fire safety brand, we’re proud that our products carry leading accreditations, including the BSI Kitemark, LPCB approval, MED certification, CE mark and Apragaz QA. Everything we do is built on quality, reliability and our drive to protect what matters most.
We are now looking for a Customer Success Team Member to join us on a full-time, permanent basis, working 40 hours per week from Monday to Friday, between 8:00am and 5:00pm. This role is based at our Oakham office, with the option for hybrid working following successful completion of the probation period.
The Benefits
- Salary of £26,000 - £30,000 per annum, depending on experience
- 23 days’ holiday (rising to 25 after 3 years’ service) plus Bank Holidays
- Salary Sacrifice EV Scheme
- Modern office environment with a supportive team culture
- Cycle to Work scheme
- Charity Volunteer Day
- Off-site team building events
- Free parking
- Structured career development path
- Ongoing training and professional development
- Hybrid working from home 1 day per week following probation
This is a fantastic opportunity for a customer service professional to take the next step in their career within a forward-thinking, growing company. With a clear path for progression, structured training, and ongoing development, this role offers the chance to grow your career in a fast-paced, forward-thinking environment. What’s more, you’ll benefit from a generous benefits package and a workplace culture that values collaboration, recognition, and continuous improvement.
The Role
As a Customer Success Team Member, you will be a key point of contact for our customers, ensuring that orders, enquiries, and communications are handled efficiently and professionally. Focusing on customer satisfaction and timely delivery of service, you will create quotes using a standard pricing structure whilst collaborating with internal sales teams for larger, bespoke projects or key account orders.
A key element of the role involves building relationships with customers to enhance the service they receive and ensure their satisfaction. As the main point of contact, you will grow relationships with existing customers to support repeat business and drive referrals and growth. Additionally, you will:
- Utilise multiple online platforms for order processing and management
- Co-ordinate with internal teams to ensure accurate order fulfilment
- Handle and resolve product issues
About You
To be considered as a Customer Success Team Member, you will need:
- Experience in a customer success or similar role
- Experience with CRM systems (HubSpot preferred)
- Familiarity with online platforms such as ScrewFix and Amazon
- The ability to foster long-term customer loyalty and repeat business
- Excellent communication and relationship-building skills
- Strong time management and organisational ability
- A confident, personable phone manner and attention to detail
- Proficiency with Microsoft 365 (Outlook, Excel, Word, Teams)
Other organisations may call this role Customer Service Executive, Client Support Executive, Customer Relationship Co-ordinator, Account Manager, Key Account Manager, Customer Experience Specialist, or B2B Customer Executive.
All recruitment is strictly handled directly, and as such, we kindly request that recruitment agencies do not get in contact. Webrecruit and Firechief Global are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re ready to grow your career as a Customer Success Team Member, please apply via the button shown.
Customer Success Team Member employer: Firechief® Global
Contact Detail:
Firechief® Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Member
✨Tip Number 1
Familiarise yourself with Firechief Global's products and services. Understanding their fire safety solutions will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Leverage your network to connect with current or former employees of Firechief Global. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience with CRM systems, especially HubSpot. Be ready to share specific examples of how you've used these tools to enhance customer relationships and improve service delivery.
✨Tip Number 4
Showcase your communication skills by practising common customer service scenarios. Being able to articulate how you would handle various customer interactions can set you apart from other candidates.
We think you need these skills to ace Customer Success Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Team Member. Highlight your relevant experience in customer service and relationship management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your familiarity with CRM systems, particularly HubSpot, and any experience you have with online platforms like ScrewFix and Amazon.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to build long-term relationships. Use specific examples from your past roles to demonstrate how you can contribute to Firechief Global's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Firechief® Global
✨Research Firechief Global
Before your interview, take some time to learn about Firechief Global's history, mission, and products. Understanding their commitment to fire safety and customer satisfaction will help you align your answers with their values.
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous experience in customer success or similar roles. Highlight specific examples where you improved customer satisfaction or resolved issues effectively, as this will demonstrate your capability for the role.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems like HubSpot is preferred, make sure you can discuss your familiarity with such tools. If you have used other platforms, be ready to explain how those experiences can translate to using HubSpot.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, growth opportunities, or how they measure customer success, which can also give you insights into their expectations.
