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- Tasks: Lead a dynamic team to deliver top-notch solutions in the digital asset space.
- Company: Join Fireblocks, a leader in secure digital asset infrastructure.
- Benefits: Competitive salary, growth opportunities, and a chance to shape the future of finance.
- Why this job: Make an impact in a fast-paced environment with innovative technology.
- Qualifications: 10+ years in Professional Services with leadership experience required.
- Other info: Collaborative culture with opportunities for travel across EMEA.
The predicted salary is between 72000 - 108000 £ per year.
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it is trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.
Our Professional Services team plays a critical role in delivering world-class solutions that enable our customers to successfully adopt and scale with Fireblocks. As the leader for the EMEA region, you’ll join a high-impact team responsible for driving customer success, solution delivery, and operational excellence. We’re a fast-moving, collaborative group that blends technical depth with strong project execution. This team partners cross-functionally with Sales, Customer Success, Product, and Engineering to ensure our most strategic customers are fully supported.
- Lead and scale the Professional Services function across EMEA, with a strong focus on strategic growth and business expansion.
- Own regional execution and bookings, driving operational excellence and top-line results.
- Manage a high-performing team of technical experts and project managers, ensuring successful customer implementations and ongoing engagement.
- Shape and execute regional strategies to accelerate service revenue, improve delivery efficiency, and support new market entry.
- Collaborate closely with Sales, Customer Success, and Product to align services with business goals and customer outcomes.
- Build and refine delivery methodologies, performance metrics, and operational processes to support rapid growth.
- Represent EMEA in global leadership forums and contribute to the evolution of Fireblocks’ global Professional Services vision.
What You’ll Bring:
- 10+ years of experience in Professional Services, Solutions Delivery, or Technical Consulting, including leadership roles.
- Proven ability to grow and scale a services business in a fast-paced, high-growth environment.
- Experience managing both technical professionals and project/program managers.
- Demonstrated success with P&L ownership, regional strategy, and operational optimization.
- Strategic thinker with strong execution skills and a data-driven mindset.
- Excellent communication and stakeholder management, with executive presence.
- Background in enterprise SaaS is required.
- Background in crypto or fintech is advantageous.
- Based in or near London, with ability to travel across EMEA as needed.
Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets. We serve the world’s largest financial institutions, from banks and fintechs to exchanges and asset managers. Our team is on the front lines of enabling digital asset innovation — and we’re just getting started. At Fireblocks, you’ll work with some of the smartest minds in the industry, solve complex challenges at scale, and help shape the future of finance.
Director of Professional Services, EMEA employer: Fireblocks
Contact Detail:
Fireblocks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Professional Services, EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the digital asset space. This will help you tailor your responses and show that you’re genuinely interested in what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Director of Professional Services. Highlight your leadership skills and any relevant successes in scaling services businesses. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you on board!
We think you need these skills to ace Director of Professional Services, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Director of Professional Services role. Highlight your experience in Professional Services, Solutions Delivery, and any leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help us drive customer success at Fireblocks. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to grow and scale a services business. Numbers speak volumes, so include metrics where possible to show your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fireblocks
✨Know Your Stuff
Make sure you’re well-versed in the world of digital assets and blockchain technology. Brush up on Fireblocks’ platform and its unique selling points, as well as the competitive landscape. This will not only show your enthusiasm but also demonstrate that you understand the industry.
✨Showcase Leadership Experience
As a Director of Professional Services, you'll need to highlight your leadership skills. Prepare specific examples of how you've successfully managed teams, driven operational excellence, and scaled services in previous roles. Use metrics to back up your achievements!
✨Align with Company Goals
Familiarise yourself with Fireblocks’ mission and values. Be ready to discuss how your vision for the EMEA region aligns with their goals. This shows that you’re not just looking for a job, but that you’re genuinely interested in contributing to their success.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with Sales, Customer Success, and Product teams, think of examples where you’ve successfully collaborated across departments. Highlight your communication skills and ability to manage stakeholders effectively, as this is crucial for the role.
