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- Tasks: Lead the Professional Services team across EMEA, driving customer success and operational excellence.
- Company: Join Fireblocks, a leading digital asset infrastructure company trusted by top financial institutions.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Shape the future of finance while working with cutting-edge technology in a dynamic environment.
- Qualifications: 10+ years in Professional Services, leadership experience, and a background in enterprise SaaS.
- Other info: Collaborate with industry experts and contribute to innovative solutions in the digital asset space.
The predicted salary is between 72000 - 108000 £ per year.
The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it is trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.
Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets & cryptocurrencies. At Fireblocks, we enable businesses to securely build, run and scale digital asset operations through the Fireblocks Network and MPC-based Wallet Infrastructure. Our next-generation multi-layer technology protects digital assets from cyber-attacks, internal collusion, and human error. Fireblocks is the only platform that provides insurance for digital assets in storage, transfer, and E&O. As of August 2025, we serve over 2400 institutional customers, have secured the transfer of over $10 trillion in digital assets, and are the world's highest-valued digital asset infrastructure company, with over $1 billion raised. Our mission is simple: Enable every business to easily and securely support digital assets & cryptocurrencies.
Our Professional Services team plays a critical role in delivering world-class solutions that enable our customers to successfully adopt and scale with Fireblocks. As the leader for the EMEA region, you’ll join a high-impact team responsible for driving customer success, solution delivery, and operational excellence. We’re a fast-moving, collaborative group that blends technical depth with strong project execution. This team partners cross-functionally with Sales, Customer Success, Product, and Engineering to ensure our most strategic customers are fully supported.
What You’ll Do
- Lead and scale the Professional Services function across EMEA, with a strong focus on strategic growth and business expansion.
- Own regional execution and bookings, driving operational excellence and top-line results.
- Manage a high-performing team of technical experts and project managers, ensuring successful customer implementations and ongoing engagement.
- Shape and execute regional strategies to accelerate service revenue, improve delivery efficiency, and support new market entry.
- Collaborate closely with Sales, Customer Success, and Product to align services with business goals and customer outcomes.
- Build and refine delivery methodologies, performance metrics, and operational processes to support rapid growth.
- Represent EMEA in global leadership forums and contribute to the evolution of Fireblocks’ global Professional Services vision.
What You’ll Bring
- 10+ years of experience in Professional Services, Solutions Delivery, or Technical Consulting, including leadership roles.
- Proven ability to grow and scale a services business in a fast-paced, high-growth environment.
- Experience managing both technical professionals and project/program managers.
- Demonstrated success with P&L ownership, regional strategy, and operational optimization.
- Strategic thinker with strong execution skills and a data-driven mindset.
- Excellent communication and stakeholder management, with executive presence.
- Background in enterprise SaaS is required.
- Background in crypto or fintech is advantageous.
- Based in or near London, with ability to travel across EMEA as needed.
Fireblocks is an enterprise-grade platform delivering a secure infrastructure for moving, storing, and issuing digital assets. We serve the world’s largest financial institutions, from banks and fintechs to exchanges and asset managers. Our team is on the front lines of enabling digital asset innovation — and we’re just getting started. At Fireblocks, you’ll work with some of the smartest minds in the industry, solve complex challenges at scale, and help shape the future of finance. Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
Director of Professional Services, EMEA New London employer: Fireblocks Inc.
Contact Detail:
Fireblocks Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Professional Services, EMEA New London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to discuss your past successes and how they relate to the role. Use specific examples that highlight your experience in professional services and your ability to drive results.
✨Tip Number 3
Research the company! Before any interview, make sure you know Fireblocks inside out. Understand their mission, values, and recent developments in the digital asset space. This will help you tailor your answers and show that you’re genuinely interested in being part of the team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role and how you can contribute to Fireblocks’ success.
We think you need these skills to ace Director of Professional Services, EMEA New London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Professional Services role. Highlight your leadership experience and any relevant achievements in professional services or technical consulting.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about digital assets and how your background makes you the perfect fit for Fireblocks. Be sure to mention specific examples of your success in similar roles.
Showcase Your Strategic Thinking: In your application, demonstrate your ability to think strategically. Share examples of how you've driven growth and operational excellence in previous positions, especially in fast-paced environments like fintech or SaaS.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Fireblocks!
How to prepare for a job interview at Fireblocks Inc.
✨Know Your Stuff
Make sure you’re well-versed in Fireblocks’ platform and the digital asset landscape. Brush up on blockchain technology, crypto trends, and how they relate to enterprise SaaS. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Director of Professional Services, you’ll need to demonstrate your ability to lead and scale teams. Prepare examples from your past experiences where you successfully managed teams, drove operational excellence, or implemented strategic growth initiatives. Be ready to discuss how you can apply these skills at Fireblocks.
✨Align with Their Mission
Fireblocks is all about enabling secure access to digital assets. Make sure you understand their mission and values, and think about how your own goals align with theirs. During the interview, express your enthusiasm for contributing to their vision and how you can help drive customer success in the EMEA region.
✨Prepare for Cross-Functional Collaboration
Since the role involves working closely with Sales, Customer Success, and Product teams, be prepared to discuss your experience in cross-functional collaboration. Share specific examples of how you’ve worked with different departments to achieve common goals, and highlight your communication skills and stakeholder management abilities.
