Head Waiter

GAUCHOis looking for an experienced and passionate HEADWaiter to join our GauchoGAUCHO Broadgate! The idealHeadWaitercandidate will be hardworking, have a positive attitude and work well within a team. They will be a GAUCHOambassador and be able to upsell all GAUCHOproducts with confidence.

Training and benefits

• 50% off your food bill at all GAUCHOs.

• Opportunity to gain qualifications through Apprenticeship Scheme, cycle to work scheme and access to our employeewellbeingplatform.

• Career development and progression.

• Staff breakfast and dinner on every shift

Key Responsibilities of aGAUCHO HeadWaiter

• Maintaining skills and product knowledge as taught at theGauchoAcademy.

• Full commitment to expanding knowledge of food and beverage on the menu

• Attending any company training relevant to your role

• Attending,participatingin, and contributing to the brief and team meetings

• Ensuring the stations are stockedbeforeand duringtheshiftand Assistingfloormanagerswithcheckingpre-shiftdutypreparation andexcellenceofpost-shiftdutyclean-up

• Communicating any significant stock availability issues to themanagement and theteam

• Service of all drink and food orders according to the Cycle of Service standards

• Promptly and accuratelymaintainingguest’sbill

• Ensures beverage preparation is completed to standard to ensure recipe potential is achieved (cost of sales)

• Ensuring perfect table maintenance and timings as per Cycle of Service

• Checking guest satisfaction and communicating any issues with the manager

• Accurate, discreet, andtimelypreparation,presentation,and processing of the bill

• Offering and, ifrequired, organising a collection of coats and bags as well as arranging a taxi for the guest

• Knows and pro-actively works towards sales mix and cover targets for the business

• Focusing completely on achievement of all Cycle of Service requirements

• Communicatingguests’preferences to the reception team for recording on the Open Table reservations system

• Work with the restaurant team to offer anunforgettableGAUCHOexperience to all our guests through heightened hospitality.

• Be the face of GAUCHOanddemonstrateservice excellence while following the GAUCHO steps of serviceand standards.

• Strengthen andmaintainproduct knowledgein order tohost tables and guide guests withmenu choices.

• Support andassistthe management team to maximise sales revenues by driving covers and average spend per head.

• Ensure all guest orders are received and processed professionally and accurately.

• Helpmaintaina clean and organised restaurant at all timesand follow all set-up andbreakdown procedures.

Requirements for a GAUCHO HeadWaiter

• Demonstrate warmth,empathyand genuine hospitalitytowards guests and colleagues

• To always take a positive approach to your own role acting as a role model to all new members of the team

• Work well within a team (be a team player) and a fast-paced environment

• Be approachable and well mannered

• Be professional and respectful at all times

• Have fun