At a Glance
- Tasks: Lead the hotel at night, ensuring top-notch guest service and smooth operations.
- Company: Join an award-winning hotel with a supportive and prestigious environment.
- Benefits: Competitive salary, tips, discounts, free meals, and career development opportunities.
- Other info: Enjoy a dynamic role with great perks and a chance to grow your career.
- Why this job: Be the key decision-maker overnight and create exceptional guest experiences.
- Qualifications: Experience in hotel management and strong customer service skills required.
The predicted salary is between 30000 - 32450 £ per year.
An exciting opportunity has arisen for an experienced Night Manager to join an award-winning hotel. This is a key leadership role responsible for overseeing the hotel during the night, ensuring exceptional guest service and the smooth running of all operations. Working 4 nights out of 7, as the Night Manager you will be the senior manager on duty, taking responsibility for the hotel overnight and acting as the main point of contact for guests and team members.
Key Responsibilities
- Manage the day-to-day operation of the hotel during night shifts
- Oversee the Front Office and ensure outstanding guest service at all times
- Complete end-of-day procedures, reports, and night audit processes
- Act as Manager on Duty and make key operational decisions in the absence of the General Manager
- Handle guest enquiries, requests, and any issues professionally and efficiently
- Ensure compliance with hotel policies, procedures, and health & safety standards
- Support and lead the night team to maintain high service standards
About You
- Previous experience as a Night Manager or in a similar hotel management role
- Strong Front Office experience
- Knowledge of OPERA PMS software
- Excellent communication and customer service skills
- The ability to work independently and make decisions under pressure
- A proactive and hands-on management style
- Passion for delivering exceptional guest experiences
What's On Offer
- Competitive Salary
- Tips & Service Charge
- Discounted hotel stays
- Friends and family accommodation discounts
- 50% discount in hotel restaurants and bars
- Free meals on duty
- Free parking
- High street retail and lifestyle discounts
- Cycle to Work Scheme with great savings
- Refer-a-friend bonus scheme
- Career development opportunities within a successful hotel group
- Additional employee benefits and rewards
If you're an experienced hotel professional looking for your next Night Manager opportunity within a prestigious and supportive environment, we'd love to hear from you.
Night Manager in Fareham employer: Fire Group
Join our award-winning hotel as a Night Manager, where you will be part of a dynamic and supportive team dedicated to delivering exceptional guest experiences. We offer competitive salaries, generous discounts on accommodation and dining, and numerous career development opportunities within a prestigious hotel group. Our vibrant work culture prioritises employee well-being and growth, making it an excellent place for passionate hospitality professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in Fareham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Fire Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Fire Group
Don't be shy about reaching out to Fire Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager in Fareham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Fire Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Fire Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
