Operations Support Administrator

Join to apply for the Operations Support Administrator role at Fire Fighters Charity

Pay range

This range is provided by Fire Fighters Charity. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Operations Support Administrator

22.5 hours per week

£17,021.93 per annum plus great benefits including 8% non-contributory pension and enhanced paid family leave.

Location – Remote / Centre based / Hybrid within the UK.

At Fire Fighters Charity, we are here to help all serving and retired members of the UK’s fire family to live healthier and happier lives.

It is important we effectively utilise our capacity and our resources so that we can deliver more services to those who require our support and this role is key to us achieving that.

Working as part of a small team, reporting into the Operations Support Manager, you will maintain a close eye on our occupancy, ensuring effective management of our capacity, managing all bookings and cancellations for in-person and virtual appointments. Ensuring smooth co-ordination of placements, maintaining real time visibility of capacity and supporting efficient workflows that enable timely access to care are key aspects of this role.

Building close relationships with our internal teams to ensure capacity is maximised, ensuring data is accurate and available in real time enabling trends to be identified and to inform decision making are important activities of this role.

Qualifications

• Administrative experience working within a health, social care or similar setting
• Experience using booking or scheduling systems, and whilst experience with electronic bed management systems is desirable, it is not essential
• Experience maintaining accurate and confidential records, ensuring compliance with data protection
• Experience in data entry, with a willingness to learn data analysis techniques
• Exposure to Customer Relationship Management or Case Management Systems
• Strong organisational skills, with the ability to manage multiple tasks and priorities
• Excellent communications skills, both verbal and written with a professional and compassionate approach
• Proficient in using Microsoft Office Suite and CRM / Case Management systems

The post is subject to a disclosure check with the Disclosure and Barring Service.

We welcome applications from all sections of the community. When recruiting our new team members, regardless of the role, we are looking for people who share our values.

How to apply

Please apply through our recruitment portal, providing both a CV and a covering letter which clearly outlines why you are interested in joining our team and how your skills and experience fulfil the criteria for this role. Please state clearly in your covering letter which role you are applying for.

More information about us and the role can be found on our website. If you would like to arrange an informal call to discuss the role please contact Karen Lane, Operations Support Manager on 01256 368842 or via email recruitment@firefighterscharity.org.uk

The closing date for applications to be received is 9am on 19 January 2026.

First round interviews will take place via MS Teams, week commencing 26 January 2026.

We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, regrettably we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

Seniority level

Associate

Employment type

Part-time

Job function

Administrative and Health Care Provider

Industries

Non-profit Organizations