At a Glance
- Tasks: Analyse data and insights to drive improvements for the Fire Fighters Charity.
- Company: Join a charity dedicated to supporting the UK’s fire family.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous learning and positive change.
- Why this job: Make a real impact by using data to improve lives and services.
- Qualifications: Experience with data analysis and strong communication skills required.
Full time, 37.5 hours per week Remote (UK), home working with regular travel. Salary £39,004 per year, plus benefits.
About the Role
Here at Fire Fighters Charity, we are here to help all serving and retired members of the UK’s fire family to live healthier and happier lives. We’re looking for a Performance and Insight Coordinator to help us better understand our performance, impact and relationships, and use that insight to drive improvement across the organisation. Working within our Change and Innovation team, you’ll play a key role in bringing together data, feedback and relational insight from across the organisation and our partners. You’ll gather and analyse both quantitative data (such as service performance and reach) and qualitative insight (including staff feedback, stakeholder views and “soft signals”) to build a complete picture of how we’re performing. You’ll work closely with colleagues across teams and with external partners, including Fire and Rescue Services (FRS), to capture and analyse relationship insight. By connecting this with performance data, you’ll help identify emerging trends, risks and opportunities. A key part of the role will be turning complex information into clear, actionable insight. You’ll produce dashboards, briefings, heatmaps and reports tailored to different audiences, enabling teams and leaders to make informed decisions and continuously improve. You’ll also support strategic planning and innovation by feeding insight into change activity, tracking learning, and helping embed a culture of reflection, feedback and improvement across the organisation. This role is subject to a basic DBS check.
About You
You are confident working with both data and people, able to bring together numbers, feedback and observations to tell a clear and compelling story. You’ll have experience in a role involving data, as well as research, engagement or service delivery, with a proven ability to analyse diverse information and translate it into meaningful insight. You’re comfortable working across teams in a complex organisation and understand the importance of strong stakeholder relationships. You’re a skilled communicator, able to present information clearly to a range of audiences, including senior leaders and non-specialists. You’re also highly organised, able to manage multiple priorities and work collaboratively across geographically dispersed teams. With strong emotional intelligence and listening skills, you can create safe spaces for feedback and ensure insight is captured consistently. You’re comfortable navigating ambiguity, spotting patterns, and identifying what matters most.
You’ll also bring:
- Experience working with both qualitative and quantitative data
- Strong analytical and problem-solving skills
- Experience using data visualisation tools (Tableau strongly preferred), Microsoft applications, and CRM systems (previous use of Salesforce is advantageous)
- A proactive, flexible and solution-focused approach
- A commitment to continuous learning and improvement
Above all, you’re motivated by using insight to drive positive change, improve services, and strengthen relationships.
How to Apply
Please submit your application via our online portal, no later than midnight on 7 June 2026. Interviews are planned for week commencing 15 June 2026. If you need support or adjustments to enable you to make your application, please contact the People Team directly.
Performance and Insight Co-ordinator in Moffat employer: Fire Fighters Charity
At Fire Fighters Charity, we pride ourselves on being an exceptional employer dedicated to the well-being of our team and the communities we serve. Our remote working model allows for flexibility while fostering a collaborative culture that values continuous learning and improvement. With opportunities for professional growth and a commitment to making a positive impact, joining us as a Performance and Insight Coordinator means being part of a mission-driven organisation that truly cares about its people and their development.
StudySmarter Expert Advice🤫
We think this is how you could land Performance and Insight Co-ordinator in Moffat
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Fire Fighters Charity. A friendly chat can open doors and give you insights that might not be in the job description.
✨Tip Number 2
Prepare for the interview by practising your storytelling skills. You’ll need to showcase how your experience with data and insights can drive positive change. Use examples that highlight your analytical prowess and communication skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a thank-you email to express your appreciation and reiterate your enthusiasm for the role. It shows you’re genuinely interested and keeps you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on being part of our community at StudySmarter and the Fire Fighters Charity.
We think you need these skills to ace Performance and Insight Co-ordinator in Moffat
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Performance and Insight Coordinator role. We want to see how you can bring data and insights together to drive improvement, so don’t hold back on showcasing relevant examples!
Showcase Your Data Skills:Since this role involves working with both qualitative and quantitative data, be sure to mention any experience you have with data analysis and visualisation tools like Tableau. We love seeing how you can turn complex information into clear insights, so share specific instances where you've done this.
Communicate Clearly:As a skilled communicator, it’s important to demonstrate your ability to present information clearly. Use straightforward language in your application and provide examples of how you've effectively communicated insights to different audiences, including senior leaders.
Apply Through Our Website:Don’t forget to submit your application via our online portal! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and get that application in before the deadline!
How to prepare for a job interview at Fire Fighters Charity
✨Know Your Data
Make sure you’re familiar with both qualitative and quantitative data. Brush up on how to analyse and present this information, as you'll need to demonstrate your ability to turn complex data into clear insights during the interview.
✨Showcase Your Communication Skills
Prepare to discuss how you've effectively communicated insights to different audiences in the past. Think of examples where you’ve tailored your message for senior leaders or non-specialists, as this will be key for the role.
✨Understand Stakeholder Relationships
Be ready to talk about your experience working with various stakeholders. Highlight any successful collaborations and how you’ve built strong relationships, as this is crucial for the Performance and Insight Coordinator position.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you’ve identified trends or risks from data and how you addressed them. This will show your analytical skills and proactive approach, which are essential for driving improvement within the organisation.
