At a Glance
- Tasks: Lead daily operations and develop income generation activities at Harcombe House.
- Company: Join a charity focused on community support and high standards.
- Benefits: Flexible hours, inclusive culture, and opportunities for professional growth.
- Other info: Be part of an on-call team and contribute to a positive workplace culture.
- Why this job: Make a real difference while managing diverse services in a supportive environment.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
37.5 hours per week – hours to be worked across a working pattern that will encompass some evening and weekends, including participation in a duty rota.
About the role
The purpose of the role is to lead and oversee the daily business development, estate and facilities operations at Harcombe House working in conjunction with our in‑house teams, suppliers and consultants across hard and soft services within the centre. The role will proactively identify, develop and execute income generation activities that best utilise our assets and maximises our income potential. Additionally, the role is responsible for ensuring compliance with all current statutory legislation, with specific responsibility in respect of health and safety and the environment. You will work with the wider Business Development, Estates and Facilities Team across the organisation to set and maintain standards and lead on specific projects. You will support your Heads of Departments to manage essential services including administration, hospitality, estates, catering, bar and housekeeping. Harcombe House provides 24/7 support to our service users, so the centre and services must be maintained to a very high standard.
About you
This visible role requires excellent customer relationship, supplier management, leadership and people management skills. Working as part of a team within the wider organisation, you will be expected to positively contribute to the performance of the charity and its culture. To be successful you will demonstrate strong interpersonal and leadership skills, commercial acumen, and proven experience identifying and developing income‑generation opportunities. A can‑do attitude and a solution‑based approach to the varied tasks associated with estates and facilities are key. You will have competent project management, report‑writing and data‑analysis skills and will use these to support your activities and contribute to the overall business reporting environment. You will have demonstrable experience in total facilities management in an organisation of similar breadth and scope. You will hold an IOSH Managing Safely certificate. NEBOSH Certificates in Occupational Safety and Health and Environmental Management are required, but relevant experience may be considered. You will be part of the estates and facilities on‑call team and work within our Duty Manager rota for the site. A flexible approach is required to support across our operations and there will be some evening and weekend working as required within the scope of the role. The post is subject to a Disclosure and Barring Service check. We are committed to building an inclusive workforce and welcome applications from everyone. When recruiting our new team members, regardless of the role, we are looking for people who share our values.
Centre Operations Manager employer: Fire Fighters Charity
As a Centre Operations Manager at Harcombe House, you will join a dynamic and inclusive team dedicated to providing high-quality support services. Our organisation prioritises employee growth through ongoing training and development opportunities, fostering a collaborative work culture that values innovation and excellence. Located in a vibrant community, we offer a unique chance to make a meaningful impact while enjoying a flexible working environment that accommodates your personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase your fit for the role and demonstrate your enthusiasm for being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and project management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your genuine interest in the position. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the role.
We think you need these skills to ace Centre Operations Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in facilities management and income generation. We want to see how your skills align with the role of Centre Operations Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Leadership Skills:This role is all about leading teams and managing relationships. Use your application to demonstrate your leadership style and any successful projects you've led. We love to see examples of how you've positively impacted your previous workplaces!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fire Fighters Charity
✨Know Your Stuff
Make sure you understand the ins and outs of the Centre Operations Manager role. Familiarise yourself with the key responsibilities, especially around business development and facilities management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight your interpersonal skills and how you've built strong relationships with customers and suppliers. This is crucial for demonstrating that you can thrive in a visible role.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations related to health and safety compliance or income generation activities. Think through potential scenarios beforehand and have a structured approach ready to discuss how you would tackle them effectively.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the centre faces or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation aligns with your values.
