Engagement Officer in Birmingham

We are looking for an Engagement Officer to work with members of the UK fire services community in an inhouse, face to face fundraising capacity. This role covers a region reaching from Severn Park in Avonmouth (Bristol), to Staffordshire and across the Midlands and part of Wales. The successful candidate will ideally be located around the Birmingham area, or within the Mid / West of England, to enable frequent travel across the region to visit stations and training centres regularly.

Hours: 30 hours per month (equivalent of 6.92 hours per week)

Salary: £5,242.76 per year

Flexible working pattern to allow for planning visits (some evening or weekends required). This role is homebased with regular travel.

About Us: We’re the UK fire family’s charity, providing timely clinical care and wellbeing support to members of the UK’s fire services and their families, helping them to adapt to physical, emotional and social challenges to adapt to conditions, injuries and illness and to transition to life after service. We provide confidential, personalised support to the whole of the fire services community, whether that’s at our centres, over the phone, online or out in communities.

We are looking for an Engagement Officer who can inspire the Fire and Rescue communities to support Fire Fighters charity and the work it carries out.

The Role: Building relationships with the fire and rescue services in your area, you’ll become an integral part of the local fire services community. You will work collaboratively with our national team of fundraisers to help secure much-needed income for the Charity. You will provide talks to new recruits, making them aware of the services the charity provides for them as new service users, and encourage signups to individual giving schemes. You will work with your team to maximise recruitment, re‑engagement and retention of individual supporters. With a flexible approach, you will be responsible for planning and scheduling your visits to stations, managing and maintaining personal data and recording outcomes on our Customer Relations Management (CRM) software. You will need to travel across the region, which includes Severn Park in Avonmouth (Bristol), Staffordshire and across the Midlands and parts of Wales. This role is subject to a Basic Disclosure and Barring Services Check.

About You: We’re looking for an experienced fundraiser to join our team. You’ll need excellent communication skills, with the ability to communicate to a wide range of audiences, with the ability to deliver PowerPoint Presentations in a confident and clear manner. You’ll need good organisational skills with the ability to prioritise workload and work without close supervision. You'll also need to be competent on standard Microsoft packages, have efficient time management skills and a proficient use of social media and apps. This role requires you to be able to travel and occasionally stay away overnight. A good knowledge of the UK Fire and Rescue Service community is beneficial, and knowledge of legal requirements relating to Fundraising and Data Protection and Information Security principles is required.

Why Join Us? At Fire Fighters Charity, we value diversity, equity, and inclusion. You’ll be part of a supportive team dedicated to making a real impact. We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, cultures and experiences. If you require any adjustments during the recruitment process, please let us know - we’re here to support you.

How to apply: Please apply via our online portal. We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.

Closing Date: 26 January 9am 2026