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- Tasks: Lead a dynamic team and ensure top-notch service in a bustling restaurant environment.
- Company: Join the San Carlo family, a renowned Italian restaurant group with global reach.
- Benefits: Enjoy free meals, 50% discounts, and access to training and development opportunities.
- Other info: Opportunities for international work and recognition through monthly awards.
- Why this job: Be part of a vibrant team and make a real impact in the hospitality industry.
- Qualifications: 2 years of experience in a similar role and strong team management skills.
The predicted salary is between 25000 - 30000 £ per year.
San Carlo Hale are hiring a Floor Manager!
Competitive Industry pay (based on salary & Tronc)
Our story: The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.
Colleague Benefits:
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Wagestream - Access to earned pay at any point of the month
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities:
- Delegate work assignments, find the right person and assign them the right job adapting to the skill and necessities.
- Assist in the recruitment for new employees for the restaurant.
- Ensure smooth running of the restaurant and ensure restaurant is staffed at correct levels each day.
- Ensure delivery of high standard of service at all times.
- Support employee performance and encourage to an acceptable standard.
- Assist and support training and development of all employees.
- Deal effectively with customer complaints.
Required Qualifications & Experience:
- 2 year’s experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
Floor Manager in Hale employer: Fiorentina
Contact Detail:
Fiorentina Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in Hale
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Floor Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow San Carlo on social media and engage with their posts. Commenting or sharing your thoughts can help you get noticed by the team and show your genuine interest in the company culture.
✨Tip Number 3
Prepare for the interview like it’s game day! Research common interview questions for Floor Managers and practice your responses. Be ready to showcase your team management experience and how you handle customer complaints effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Floor Manager in Hale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Floor Manager role. Highlight your relevant experience, especially in team management and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about working at San Carlo and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Experience: When detailing your experience, focus on specific achievements that demonstrate your ability to manage a team and handle multiple tasks. We’re keen to see examples of how you've dealt with challenges in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fiorentina
✨Know Your Stuff
Before the interview, make sure you know all about San Carlo and its values. Familiarise yourself with their story, the number of restaurants they have, and their commitment to quality service. This shows genuine interest and helps you connect your experience to their mission.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to demonstrate your team management experience. Prepare examples of how you've successfully delegated tasks, supported employee performance, and handled customer complaints in previous roles. Be ready to discuss specific situations where your leadership made a difference.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult customer or managing a busy shift. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available through the Elevate Training Academy or how the team collaborates during busy periods. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.