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For Companies At a Glance
- Tasks: Coordinate customer experiences and ensure smooth assessment processes for claimants.
- Company: Join Advo Health, the leading subcontractor in government health assessments.
- Benefits: Enjoy flexible working options and a supportive, people-focused culture.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong customer service skills and a caring attitude are essential.
- Other info: Dynamic role with opportunities for personal growth and career development.
The predicted salary is between 30000 - 42000 £ per year.
At Advo Health, we’re the largest and leading subcontractor in government health assessments, helping the Department of Work and Pensions ensure that those who are most in need of support receive it. With experienced healthcare professionals throughout the UK, we’re proud that more than 95% of people say they had a positive assessment experience with us.
About the role
We’re looking for a Customer Coordinator to join our Advo Health team on a permanent, full-time basis. This is a vital customer‑facing role within our government health assessments service, responsible for ensuring a positive claimant journey throughout the assessment process. You’ll be the first point of contact for claimants attending disability assessments, delivering that crucial great first impression that contributes to our 95%+ positive experience rating. Working from an Assessment Centre with hybrid working opportunities, you’ll support both claimants and healthcare professionals to ensure smooth, productive assessment days with minimal impact on those we serve. This is an excellent opportunity for someone with strong customer service skills who wants to make a real difference in supporting people through what can be a daunting process, while working in a caring and understanding environment.
What you’ll be doing:
- Oversee the day‑to‑day running of the Assessment Centre reception area.
- Conduct courtesy calls with claimants in advance of their appointments.
- Assist customers with form completion including expense claims.
- Use in‑house computer systems to update records accurately and reschedule appointments when needed.
- Advise healthcare professionals and management teams of additional claimant needs.
- Prepare and maintain assessment rooms and equipment to ensure readiness for assessments.
- Maintain a clean and professional workspace that creates a welcoming environment.
- Escalate any accidents, incidents or inappropriate behaviour immediately.
- Provide cover at other sites when required and support general administrative duties.
- Build strong relationships with claimants, healthcare professionals, and the wider team.
Benefits & Culture
We strive to live and breathe our values, underpinned by a passion for what we do and a people‑centric approach. Our benefits include flexible working opportunities and more.
Customer Coordinator in Barnstaple employer: Fiora
Contact Detail:
Fiora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Coordinator in Barnstaple
✨Tip Number 1
First things first, research Advo Health and their mission. Knowing the ins and outs of what they do will help you connect with the team during interviews. Plus, it shows you’re genuinely interested in making a difference!
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve helped someone through a tough situation. Be ready to share these stories, as they’ll highlight your ability to create that positive claimant journey.
✨Tip Number 3
Don’t underestimate the power of a great first impression. When you get the chance to meet the team, be friendly, approachable, and professional. Remember, you’re aiming to show them you can contribute to that 95%+ positive experience rating!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Customer Coordinator in Barnstaple
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Coordinator role. Highlight your customer service skills and any relevant experience that shows you can create a positive claimant journey. We want to see how you can contribute to our 95%+ positive experience rating!
Show Your Passion: Let your enthusiasm for helping others shine through in your application. We’re looking for someone who genuinely cares about supporting claimants through their assessments, so share any personal experiences or motivations that drive you to make a difference.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Advo Health team!
How to prepare for a job interview at Fiora
✨Know the Company Inside Out
Before your interview, take some time to research Advo Health and its role in government health assessments. Understand their mission, values, and the importance of providing a positive claimant experience. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Customer Coordinator, strong customer service skills are essential. Prepare examples from your past experiences where you've successfully handled customer interactions, resolved issues, or made a positive impact. Be ready to discuss how you would ensure a welcoming environment for claimants and support them through the assessment process.
✨Practice Common Interview Questions
Anticipate questions related to the role, such as how you would handle a difficult claimant or manage multiple tasks at once. Practising your responses will help you feel more confident during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your enthusiasm for the role. Ask about the team dynamics, what a typical day looks like, or how success is measured in the position. This not only shows your interest but also helps you determine if the role is the right fit for you.
