Job Title
Senior Client Account Manager (Financial Planning Administrator)
Location
London EC4M 7AN
About Our Client:
Finura is a multi-disciplinary, Chartered, award-winning financial planning practice supporting private clients, families, business owners and trustees.
Founded in 2014, Finura has grown to support more than 1,000 family and business relationships and over £750m of client assets. The business continues to expand both organically and through recruitment and acquisition.
Finura’s achievements have been recognised across the profession, including recognition as a New Model Adviser Top 100 UK Financial Planning Firm and Money Marketing Advice Firm of the Year. Finura is also one of a select group of financial planning firms to have achieved Corporate Chartered status through the Chartered Insurance Institute and holds the Gold Standard for Independent Advice.
Finura believes financial planning should be viewed as a profession rather than simply an industry. Their approach combines strong technical capability, effective use of technology and genuine human relationships to deliver an exceptional client experience.
The successful candidate will receive a basic salary of £45,000 depending on experience & qualifications.
Other benefits include:
- Bonus: Discretionary annual bonus based on personal and business performance
- Pension: Strong employer contribution of up to 8%
- Private Medical Insurance: Through Vitality
- Life Assurance: 4x salary death-in-service cover
- Holiday: 25 days plus bank holidays, with the option to purchase up to 5 additional days
- Wellbeing: Access to Heka, including a personal wellbeing and experiences allowance
- Charity: Paid volunteering/business charity days and matched charitable giving through the CAF salary sacrifice scheme
- Childcare: Salary sacrifice childcare support through Yellow Nest
- Development: Financial and study support towards recognised industry qualifications and continued professional development
- Cycle to Work: Cycle to Work scheme
Purpose of the role:
This is a senior, hands-on Client Account Manager position for an experienced Financial Planning Administrator or Client Account Manager who enjoys taking ownership of client relationships and being relied upon by both advisers and clients.
You will work closely with two Financial Advisers, supporting them across the full client journey and ensuring that client work is progressed accurately, proactively and efficiently. You will have a strong understanding of the advice process and associated workflow, coordinating the relevant parties to keep client work moving efficiently while minimising the administrative burden on both advisers and clients.
The role goes beyond processing administration. You will build strong relationships with clients, understand what is happening across the advisers’ client banks and anticipate what needs to happen next. Clients should feel confident that their instructions are understood, while advisers should know that work is being managed and progressed without needing to continually follow up.
As a senior member of the Client Account Management team, you will also work collaboratively with colleagues across the wider team and contribute to team development and process improvements where appropriate.
Duties and Responsibilities:
Build strong working relationships with your Financial Advisers, providing high-quality administrative support across their client banks.
Develop trusted relationships with clients, becoming a key point of contact and ensuring communication is clear, proactive and consistent.
Coordinate the administration surrounding new business, annual reviews and ongoing client servicing.
Prepare client meeting documentation and ensure advisers have the information required ahead of meetings.
Liaise with providers, platforms and other third parties to obtain information and progress client instructions.
Process and coordinate business across pensions, ISAs, investment accounts, bonds, VCTs, EISs, protection and other financial planning products.
Maintain accurate and compliant client records and use Finura’s CRM and client portal proactively to support a personalised service and ensure potential advice opportunities are not overlooked.
Monitor outstanding work, manage deadlines and proactively progress cases through to completion.
Identify potential delays or issues before they become problems and take ownership of finding an appropriate solution.
Continually look for ways to improve processes and resolve potential issues before they impact the client or adviser.
Work collaboratively with advisers, paraplanners and colleagues across the Client Account Management team.
Contribute to wider team development and process improvements where appropriate.
Take ownership of your own professional development and continue building your technical knowledge.
The Ideal Employee:
You will be comfortable supporting advisers across both new business and ongoing client servicing and understand that strong financial planning administration is not simply about completing tasks.
You will be someone who takes ownership, keeps clients informed and ensures work continues moving without needing to be chased.
You should be confident communicating with clients and comfortable building strong working relationships with advisers.
A good working knowledge of core financial planning products including pensions, ISAs, investment accounts, bonds, VCTs, EISs and protection will be important.
You will be organised, proactive and capable of managing several priorities while maintaining a high level of accuracy and attention to detail. Discretion and sound judgement when handling client and management information will also be important.
Industry qualifications are supported and encouraged but are not a requirement; Finura place equal value on demonstrated experience, capability and approach.
Experience required:
You will have at least four years’ relevant experience within an IFA, wealth management or financial planning environment and a strong understanding of the financial advice process.
Experience within a new-business-focused financial planning environment, alongside ongoing client servicing and annual reviews, would be particularly relevant.
Why Join Finura?
At Finura, culture isn’t just a buzzword, it’s what defines the way we work. Described by the team in three words – People focused, Empowering & Progressive. Our environment empowers people to grow while feeling supported and valued. We combine Chartered level professionalism with a people first approach, ensuring every team member has access to development pathways, funded qualifications, and a clear route to progression. As we scale toward ambitious goals, we’re committed to retaining the cultural DNA that makes Finura a genuinely rewarding place to work.
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