At a Glance
- Tasks: Provide tech support and troubleshoot issues for over 1400 employees globally.
- Company: Join FinTrU, a multi-award-winning company revolutionising regulatory solutions in finance.
- Benefits: Enjoy hybrid working, health perks, development programmes, and unique sabbaticals like 'FinTrU Unplugged'.
- Other info: Work in-office four days a week and be part of a socially responsible company.
- Why this job: Kickstart your IT career with hands-on experience and a supportive team culture.
- Qualifications: Foundation Degree/HND in Computer Science or related field; familiarity with Microsoft technologies required.
The predicted salary is between 24000 - 36000 £ per year.
Working closely with our Investment Bank clients, FinTrU designs technology-enabled solutions to help them meet their regulatory obligations.
Employing over 1,400 people across our UK, EU and US offices, we empower our people to drive innovative solutions within financial services, making a positive contribution to global clients and local communities.
We have always considered ourselves to have a fundamental social purpose to create high-quality professional employment globally.
If you have any difficulties accessing the statement please contact Careers@fintru.com for a copy.
Full details of the job.
Vacancy Name: IT Support Junior Analyst - Belfast
Vacancy No: VN699
Location: Belfast
Overview of Role: This is an exciting opportunity to launch your IT career with the support of experienced technologists—both locally and across our global network. As part of our Internal Technology team, you’ll play a key role in delivering high-quality support to your colleagues in Belfast and more than 1400 employees worldwide.
FinTrU is a multi-award-winning technologically enabled Regulatory Solutions company, specialising in KYC, Compliance, Legal, Risk & Controls, and Operations. We design technology-enabled Client Lifecycle Management solutions to help our clients meet their regulatory obligations.
At FinTrU, we are passionate about our people. We invest in supporting your professional development to help you grow and succeed.
Key responsibilities:
- Provide onsite technical support and resolve incidents according to Incident Management practices
- Troubleshoot hardware, software, and network issues, focusing on Windows OS and Microsoft 365
- Assist users with account administration (password resets, account unlocks, permissions)
- Support internal applications and configure new employee equipment
- Manage employee account changes and onsite technology (video systems, printers)
- Log and track incidents in Service Desk Plus
- Escalate unresolved issues promptly
- Aim for First Call Resolution and meet response and resolution targets
- Deliver excellent customer service and contribute to knowledge base documentation
- Participate in team meetings and training
Essential criteria:
- Minimum Foundation Degree/HND in Computer Science or related field
- Experience with Microsoft technologies (SharePoint, Teams, Exchange) and interest in certifications
- Excellent communication skills
- Ability to manage tasks independently
- Customer-focused and solution-oriented
- Availability for in-office work four days a week
Note: Shortlisting criteria may change during the process.
Education Level: High School or equivalent
Experience Level: Less than 1 year
Employment Type: Full Time, Permanent
Benefits: Hybrid working, health & wellbeing policies, development programs, inclusive culture, sabbaticals like \'FinTrU Unplugged\'.
#J-18808-LjbffrIT Support Junior Analyst in Belfast employer: FinTrU
FinTrU is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work environment in Belfast. With a strong focus on professional development, hybrid working options, and a commitment to employee wellbeing, we empower our team to thrive while making a meaningful impact in the financial services sector. Join us to kickstart your IT career with access to experienced mentors and a culture that values innovation and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Junior Analyst in Belfast
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows OS. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in the past. This role is heavily focused on providing excellent support, so demonstrating your ability to handle customer interactions effectively will be crucial.
✨Tip Number 3
Network with current employees or alumni who work at FinTrU. Engaging with them can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare for potential technical questions by brushing up on troubleshooting techniques and common IT support scenarios. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
We think you need these skills to ace IT Support Junior Analyst in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills related to IT support, particularly with Microsoft technologies. Emphasise any coursework or projects from your Foundation Degree/HND that align with the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've resolved technical issues in the past and express your enthusiasm for working with FinTrU's Internal Technology team.
Highlight Communication Skills:Since excellent communication is essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with colleagues and clients, especially in a technical context.
Showcase Your Problem-Solving Abilities:In your application, include instances where you've successfully troubleshot hardware or software issues. This will illustrate your capability to meet the demands of the role and your customer-focused approach.
How to prepare for a job interview at FinTrU
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies like SharePoint, Teams, and Exchange. Be prepared to discuss how you've used these tools in the past or how you would approach troubleshooting common issues.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've resolved technical issues in the past. Highlight your ability to think critically and work towards a First Call Resolution.
✨Emphasise Customer Service
Since this role involves providing support to colleagues, demonstrate your customer-focused attitude. Share experiences where you went above and beyond to help someone with a technical problem.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and the technologies used at FinTrU. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
