At a Glance
- Tasks: Provide expert technical support and troubleshoot software applications for users.
- Company: Join FinTrU, a leader in Client Lifecycle Management services with a supportive culture.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Dynamic team environment with a focus on continuous learning and skill development.
- Why this job: Make a real impact by solving complex problems and supporting innovative software solutions.
- Qualifications: Bachelor’s degree or equivalent experience in IT, plus 2 years in application support.
The predicted salary is between 30000 - 40000 £ per year.
FinTrU is a trusted provider of specialist Client Lifecycle Management services across KYC, Compliance, Risk and Legal. We combine deep domain expertise, highly skilled delivery teams, and scalable operations models to help organisations navigate complex regulations and operate with confidence. We employ 1,300 people across Belfast, Derry/Londonderry, Letterkenny, London, New York and Porto, supporting clients throughout EMEA, APAC and the Americas. At FinTrU, our people are at the heart of everything we do. We recognise that our success is driven by our employees, who consistently bring our values to life through a commitment to excellence in delivery. We are committed to investing in our people, supporting continuous professional development and creating an environment where you can grow your skills, progress your career, and realise your full potential within a high-performing and supportive team.
Key Responsibilities
- Provide expert-level technical support to end-users and customers for software applications, diagnosing and resolving issues efficiently.
- Troubleshoot and investigate complex application-related problems.
- Collaborate with Junior support to ensure timely resolution of reported issues and service requests.
- Work closely with development teams to convey technical details of issues, contribute to bug identification and assist in the release of patches and updates.
- Contribute to the creation and maintenance of knowledge base articles, FAQs, and user guides to improve self-service support options.
- Participate in on-call rotations to provide after-hours support for critical application issues.
- Collaborate with cross-functional teams to validate and verify software changes and updates before deployment.
Required Experience
- Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience.
- At least 2 years’ experience in application support, software troubleshooting, or a related technical role.
- Familiarity with various operating systems (Windows, macOS, Linux) and common desktop applications.
- Knowledge of scripting languages (Python, PowerShell, etc.) for automation and troubleshooting tasks.
- Basic understanding of databases and SQL queries for data retrieval and analysis.
You Should Be Able to Demonstrate the Following Skills
- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Excellent interpersonal and communication skills to interact effectively with technical and non-technical stakeholders.
Locations
Application Support Engineer in Derry, Londonderry employer: FinTrU
FinTrU is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work culture where collaboration and innovation thrive. With a commitment to continuous professional development, employees in the Application Support Engineer role can expect ample opportunities to enhance their skills and advance their careers within a supportive team environment. Located in vibrant cities like Belfast and London, FinTrU provides a unique blend of professional challenge and personal fulfilment, making it an ideal place for those seeking meaningful and rewarding employment.
