At a Glance
- Tasks: Provide technical support and maintain a reliable environment using Microsoft technologies.
- Company: Join FinTrU, a leader in Client Lifecycle Management services with a supportive culture.
- Benefits: Competitive salary, professional development, and a chance to grow your IT skills.
- Other info: Great opportunities for career progression in a high-performing environment.
- Why this job: Kickstart your IT career while making a real impact in a dynamic tech team.
- Qualifications: Experience with Microsoft technologies and a passion for learning.
The predicted salary is between 40000 - 45000 £ per year.
FinTrU is a trusted provider of specialist Client Lifecycle Management services across KYC, Compliance, Risk and Legal. We combine deep domain expertise, highly skilled delivery teams, and scalable operations models to help organisations navigate complex regulations and operate with confidence. We employ 1,300 people across Belfast, Derry/Londonderry, Letterkenny, London, New York and Porto, supporting clients throughout EMEA, APAC and the Americas.
We are currently looking for a Level 1 Support Engineer to join our tech team. In this role, you will act as the first point of contact for colleagues needing technical support, helping maintain a reliable environment built on the latest Microsoft technologies and ensuring a high-quality end‑user experience.
Location: Belfast (on‑site)
Key responsibilities:
- User account creation and maintenance
- Device management using MS Autopilot and Microsoft Endpoint Manager
- Performing typical Service Desk responsibilities and resolving incidents in‑line with our defined Incident Management practice
- Ensuring SLAs are met and issues are resolved efficiently
- Providing technical assistance to users
- Providing onsite support
- Assisting Infrastructure by carrying out maintenance tasks and checks to Comms hardware
- Assisting the formation of a world class team by mentoring new team members
Required Experience:
- 1 year experience with Microsoft technologies such as Azure, Endpoint Manager (Intune), Exchange, SharePoint, Teams – certification advantageous
- Practical understanding of key Service Desk practices such as Incident and Problem Management, Asset Management
- Deep understanding of Microsoft 365 (Azure, Intune, Exchange, SharePoint, Teams)
- Proven experience in implementing first call resolution and completing known fix/workarounds, where appropriate, to deliver excellence in service levels
You should be able to demonstrate the following skills:
- Strong stakeholder management experience with excellent relationship building skills
- Excellent verbal and written communication skills
At FinTrU, our people are at the heart of everything we do. We recognise that our success is driven by our employees, who consistently bring our values to life through a commitment to excellence in delivery. We are committed to investing in our people, supporting continuous professional development and creating an environment where you can grow your skills, progress your career, and realise your full potential within a high-performing and supportive team.
Level 1 Support Engineer in Belfast employer: FinTrU
FinTrU is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture in the vibrant city of Belfast. As a Level 1 Support Engineer, you will benefit from continuous professional development opportunities, a commitment to excellence, and the chance to work with cutting-edge Microsoft technologies in a collaborative environment. Join us to be part of a world-class team where your contributions are valued and your career can flourish.
