Job Title: New Business Administrator
Location: [North London/ Hybrid
Salary: £28,000 – £34,000 per annum (dependent on experience)
Position Type: Full-time, Permanent
About the Role
We are seeking a detail-oriented and proactive New Business Administrator to join our dynamic team. In this pivotal support role, you will oversee the onboarding, submission, and ongoing servicing of a wide range of financial plans and policies.
Working closely with Financial Advisers, Paraplanners, and clients, you will play a crucial role in ensuring the seamless processing of new business cases, maintaining flawless data integrity, and delivering exceptional service standards across the firm.
Key Responsibilities
New Business Processing & Case Management
- Accurately submit all types of new business in accordance with internal compliance procedures.
- Set up new fund accounts, mandate details, and initial investments.
- Create CommPay lodgements to track revenue expectations and confirm initial payment receipts.
- Actively track case progression through to transfer/completion, ensuring plans are placed on risk efficiently.
- Implement fund switches, Bed & ISA transactions, and verify receipt of all due fees.
Data & Back-Office Systems Management (Xplan)
- Maintain, update, and audit client records and system fields within Xplan to ensure continuous data accuracy.
- Attach, link, and categorise all documentation, emails, and transaction notes against relevant client plans.
- Monitor and refresh data feeds to ensure alignment across policies.
- Complete daily tasks, workflow events, and accurate time-recording within Xplan in a timely manner.
Communication & Adviser Support
- Serve as a key point of contact for Advisers, Paraplanners, and clients, keeping all parties updated on case timescales and progress.
- Issue application summaries, contract notes, and transaction histories promptly.
- Send client completion communications or brief Advisers on required next steps.
- Coordinate client medical appointments where necessary for underwriting purposes.
- Assist with ad-hoc projects and general administrative tasks to support ongoing client servicing.
Quality Assurance & Compliance
- Conduct thorough pre-submission completeness checks on all application forms.
- Adhere strictly to four-eyes checking protocols for case submissions and trading instructions.
- Work alongside the Finance Team to match initial and ongoing revenue in CommPay.
Key Skills & Experience
- Experience: Proven experience in a New Business, Financial Planning Administration, or Sales Support role within the financial services sector.
- System Knowledge: Hands-on experience with Xplan and revenue systems like CommPay is highly advantageous.
- Technical Understanding: Familiarity with various financial products, investment transfers, Bed & ISA transactions, and fund switching processes.
- Attention to Detail: Excellent accuracy, strong data entry standards, and a commitment to maintaining strict compliance and quality assurance.
- Communication: Clear, professional verbal and written communication skills for liaising with Advisers, clients, and third-party providers.
- Organization: Ability to manage multiple priorities, monitor open tasks, and drive cases to completion independently.
What We Offer
- Competitive salary of £28,000 – £34,000 per annum.
- Opportunities for professional growth and structured career progression.
- Supportive, team-oriented working environment.
- [Insert additional benefits, e.g., Pension, Life Assurance, Flexible/Hybrid working, Study support].
How to Apply
To apply for this role, please submit your CV and a brief cover letter outlining your relevant financial services administration experience.
New Business Administrator in London employer: Fintro
Join our dynamic team in Leicester as a Trainee Financial Advisor, where we prioritise your professional growth and success. With a structured career progression pathway, direct mentorship from seasoned professionals, and a supportive work culture, you will be well-equipped to achieve your Competent Adviser Status (CAS) and thrive in a rewarding financial advisory career. Our commitment to employee development, coupled with a competitive salary and benefits, makes us an exceptional employer for aspiring financial advisors.
