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- Tasks: Manage trading platforms and guide customers from onboarding to live trading.
- Company: Dynamic fintech company focused on client experience and operational excellence.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing client journeys and mentoring future leaders.
- Qualifications: Strong communication skills and a passion for customer service in trading.
The predicted salary is between 36000 - 60000 £ per year.
A global financial services firm operating in the institutional trading space, providing multi-asset liquidity and technology solutions to professional clients worldwide. The company works closely with brokers, financial institutions, and trading firms, offering access to markets such as forex, commodities, indices, and digital assets, supported by robust infrastructure and a fast-growing international team.
Key Responsibilities:
The goal of this work is to manage the trading platforms, guiding customers from technical onboarding to live trading and assisting colleagues, clients, and technology partners to provide a great client experience.
You will be regarded as the Subject Matter Expert (SME), with responsibilities for inspiring team members, giving assistance and direction, quality checking work, and offering one-on-one feedback.
As the company’s industry representative, you will train, coach, and mentor the team to provide an excellent client experience, while also supporting the team lead/manager and key stakeholders.
This includes communication with clients, negotiating with tech partners, and resolving trading issues.
You will oversee ensuring that all communication channels meet SLAs and elevate as needed. Ensure that all questions are handled professionally and quickly and serve as a role model for your colleagues by effectively detecting and resolving/escalating customer concerns with the required priority and urgency.
The Operations Senior Executive must be extremely driven, devoted, technically focused, and customer-oriented. The ideal applicant will be a strong communicator who is passionate about providing first-rate back-office operations.
They will be technically minded, detail-oriented, and proficient enough to coach and grow team members.
They will have a high level of empathy and emotional intelligence, as well as a thorough grasp of financial markets and trading systems, and the ability to flourish in a dynamic, fast-paced atmosphere that values proactivity and autonomy.
You will assist the Operations Manager with a variety of activities, ensuring the department’s goals and objectives are accomplished.
Requirements:
Collaborate closely with the Team to assist with technical onboarding of new customers, user acceptability testing, and the introduction of new processes and technological solutions.
Continuous maintenance and monitoring of all key system settings and back-office aspects within the Institutional / Professional application stack.
Complete trade reconciliation and settlement reporting.
Monitor daily trading activities, customer activity, and platform logs to proactively detect and handle any problems.
Manage, update, and support trading systems (MT4/5, PrimeXM, YourBourse hubs, and our own trading platform).
Conduct end-to-end trade investigations, address exchange inquiries and real-time trading difficulties.
Support front-office users with the trading product suite.
Act as the primary point of contact for trading and risk-related problems for users.
Test and implement production modifications.
Interact with senior managers and dealers.
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Senior Operations Executive employer: FinTop Consulting
Contact Detail:
FinTop Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Operations Executive role.
✨Tip Number 2
Prepare for interviews by researching the company and its trading platforms. We recommend practising common interview questions and even role-playing with a friend. Show them you’re not just technically savvy but also passionate about providing an excellent client experience!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. We suggest mentioning something specific from the interview to remind them of your conversation and keep you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Senior Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Operations Executive role. Highlight your technical expertise, customer engagement experience, and any mentoring roles you've had. We want to see how you can inspire and lead a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about providing an excellent client experience and how your background makes you the perfect fit for this role. Don’t forget to mention your understanding of trading systems and financial markets.
Showcase Your Communication Skills: As a Senior Operations Executive, strong communication is key. In your application, demonstrate your ability to communicate effectively with clients and colleagues. Share examples of how you've resolved issues or coached team members in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it shows us you’re proactive!
How to prepare for a job interview at FinTop Consulting
✨Know Your Stuff
As a Senior Operations Executive, you'll need to demonstrate your expertise in trading platforms and back-office operations. Brush up on the technical aspects of MT4/5, PrimeXM, and other systems mentioned in the job description. Be ready to discuss how you've handled similar responsibilities in the past.
✨Showcase Your Communication Skills
This role requires strong communication with clients and team members. Prepare examples of how you've effectively communicated complex information or resolved issues in previous roles. Highlight your ability to listen actively and provide solutions that enhance client experiences.
✨Emphasise Your Mentoring Experience
Since mentoring is a key part of this position, think of specific instances where you've coached or trained team members. Be prepared to discuss your approach to providing feedback and how you've helped others improve their performance.
✨Demonstrate Your Problem-Solving Skills
The job involves resolving trading issues and ensuring operational excellence. Prepare to share examples of challenges you've faced in previous roles and how you approached solving them. This will show your proactive mindset and ability to thrive in a fast-paced environment.