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- Tasks: Manage trading platforms and guide customers from onboarding to live trading.
- Company: Dynamic financial services firm focused on client experience and operational excellence.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Be a key player in enhancing client journeys and mentoring future leaders.
- Qualifications: Strong communication skills, technical knowledge, and a passion for customer service.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A global financial services firm operating in the institutional trading space, providing multi-asset liquidity and technology solutions to professional clients worldwide. The company works closely with brokers, financial institutions, and trading firms, offering access to markets such as forex, commodities, indices, and digital assets, supported by robust infrastructure and a fast-growing international team.
Key Responsibilities:
- The goal of this work is to manage the trading platforms, guiding customers from technical onboarding to live trading and assisting colleagues, clients, and technology partners to provide a great client experience.
- You will be regarded as the Subject Matter Expert (SME), with responsibilities for inspiring team members, giving assistance and direction, quality checking work, and offering one-on-one feedback.
- As the company\’s industry representative, you will train, coach, and mentor the team to provide an excellent client experience, while also supporting the team lead/manager and key stakeholders.
- This includes communication with clients, negotiating with tech partners, and resolving trading issues.
- You will oversee ensuring that all communication channels meet SLAs and elevate as needed. Ensure that all questions are handled professionally and quickly and serve as a role model for your colleagues by effectively detecting and resolving/escalating customer concerns with the required priority and urgency.
- The Operations Senior Executive must be extremely driven, devoted, technically focused, and customer-oriented. The ideal applicant will be a strong communicator who is passionate about providing first-rate back-office operations.
- They will be technically minded, detail-oriented, and proficient enough to coach and grow team members.
- They will have a high level of empathy and emotional intelligence, as well as a thorough grasp of financial markets and trading systems, and the ability to flourish in a dynamic, fast-paced atmosphere that values proactivity and autonomy.
- You will assist the Operations Manager with a variety of activities, ensuring the department\’s goals and objectives are accomplished.
Requirements:
- Collaborate closely with the Team to assist with technical onboarding of new customers, user acceptability testing, and the introduction of new processes and technological solutions.
- Continuous maintenance and monitoring of all key system settings and back-office aspects within the Institutional / Professional application stack.
- Complete trade reconciliation and settlement reporting.
- Monitor daily trading activities, customer activity, and platform logs to proactively detect and handle any problems.
- Manage, update, and support trading systems (MT4/5, PrimeXM, YourBourse hubs, and our own trading platform).
- Conduct end-to-end trade investigations, address exchange inquiries and real-time trading difficulties.
- Support front-office users with the trading product suite.
- Act as the primary point of contact for trading and risk-related problems for users.
- Test and implement production modifications.
- Interact with senior managers and dealers.
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Senior Operations Executive employer: FinTop Consulting
Contact Detail:
FinTop Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Senior Operations Executive role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to operations and client engagement. We recommend doing mock interviews with friends or using online platforms to get comfortable. The more you rehearse, the more confident you'll feel when discussing your experience and how you can enhance the client journey.
✨Tip Number 3
Showcase your technical skills! Make sure you’re ready to discuss your experience with trading systems like MT4/5 and any other relevant tech. We want to see how you can bring your expertise to the table and help improve operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make that connection!
We think you need these skills to ace Senior Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Operations Executive role. Highlight your experience with trading platforms, customer engagement, and mentoring, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing an excellent client experience and how your technical expertise can benefit our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: As a Senior Operations Executive, strong communication is crucial. In your application, demonstrate your ability to communicate effectively with clients and colleagues. Share examples of how you've resolved issues or coached team members in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at FinTop Consulting
✨Know Your Stuff
As a Senior Operations Executive, you'll need to demonstrate your expertise in trading platforms and back-office operations. Brush up on the technical aspects of MT4/5, PrimeXM, and YourBourse hubs. Be ready to discuss how you've handled trade reconciliations and customer onboarding in the past.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction and team mentoring, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients and resolved issues. Highlight your ability to inspire and coach team members, as this will be key in your new role.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss specific instances where you've proactively identified and resolved trading issues. Think about how you can illustrate your analytical skills and attention to detail, especially when it comes to monitoring daily trading activities and handling customer concerns.
✨Emphasise Your Customer-Centric Approach
This position is all about enhancing the client experience, so come armed with examples of how you've gone above and beyond for customers. Discuss your understanding of the Treating Customers Fairly Policy and how you ensure compliance while maintaining a high level of service.
