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- Tasks: Support users and troubleshoot custom systems in a dynamic digital team.
- Company: Join a leading e-commerce client in West London, driving digital innovation.
- Benefits: Enjoy a competitive salary and the chance to grow your tech skills.
- Why this job: Be part of a collaborative environment with regular updates and real impact.
- Qualifications: Computer Science degree and basic coding skills required; ideal for recent grads.
- Other info: Full-time, in-office role with no sponsorship available.
The predicted salary is between 20000 - 24000 £ per year.
Position: Digital & Product Support Engineer
Location: West London, UK (Onsite)
Salary: Up to £25-£27K + Benefits
Work setup: In-office full-time is mandatory (5 days a week)
We are supporting a national e-commerce client in West London to join their digital development function.
About the Role: As part of the digital team, you'll help evolve and enhance bespoke business systems that keep the company competitive. You'll collaborate with skilled developers, architects, and product owners to manage and resolve business support requests, with new updates released every two weeks.
Key Responsibilities:
- Support 1,000+ users across 60+ offices.
- Troubleshoot custom systems built on Microsoft technologies.
- Work with CRM, mobile platforms, integrations, fleet, HR, and IT systems.
- Manage 150-200 support tickets weekly via Jira.
- Investigate and correct data using SQL Server.
Must-Have Requirements:
- Computer Science degree
- Based in West London
- Experience with SQL (tasks will be assigned)
- No sponsorship available
- Full-time, in-office role only
- Basic coding skills
- Proficient in Microsoft Office
- Maximum of 12 months' experience (ideal for those wanting to grow into software development).
Interview Process: 2-stage interview process
How You Can Apply: You can send an email along with your CV to kushal@fintop.co.uk
Product Support Engineer employer: FinTop Consulting
Contact Detail:
FinTop Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Familiarise yourself with the specific Microsoft technologies mentioned in the job description. Having a solid understanding of these systems will not only help you troubleshoot effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your SQL skills, as you'll be investigating and correcting data using SQL Server. Consider working on small projects or exercises that involve SQL queries to showcase your ability to handle data-related tasks.
✨Tip Number 3
Prepare for the two-stage interview process by practising common technical questions related to product support and troubleshooting. You might also want to simulate a support ticket scenario to demonstrate your problem-solving skills.
✨Tip Number 4
Network with professionals in the digital development field, especially those who work with e-commerce platforms. Engaging with industry peers can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any work with SQL and Microsoft technologies. Emphasise your problem-solving skills and any previous support roles you've held.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your background in computer science and your coding skills make you a great fit for the role.
Showcase Your Technical Skills: In your application, include specific examples of how you've used SQL or other relevant technologies in past experiences. This will demonstrate your capability to handle the technical aspects of the role.
Prepare for the Interview: Since the interview process is two-stage, prepare by reviewing common technical questions related to SQL and troubleshooting. Be ready to discuss your approach to managing support tickets and collaborating with teams.
How to prepare for a job interview at FinTop Consulting
✨Showcase Your Technical Skills
Make sure to highlight your experience with SQL and any coding skills you possess. Be prepared to discuss specific projects or tasks where you've used these skills, as this will demonstrate your capability to handle the technical aspects of the role.
✨Understand the Company’s Digital Landscape
Research the company’s digital systems and e-commerce operations. Familiarise yourself with their products and services, as well as the technologies they use. This knowledge will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific support scenarios or troubleshoot issues. Think through potential problems you might encounter in the role and prepare structured responses that showcase your problem-solving skills and ability to work under pressure.
✨Demonstrate Your Teamwork Abilities
Since the role involves collaboration with developers, architects, and product owners, be ready to discuss your experiences working in teams. Highlight instances where you successfully communicated and collaborated to resolve issues or improve processes.
