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For Companies At a Glance
- Tasks: Support over 1000 users and resolve tech issues using cutting-edge Microsoft systems.
- Company: Join a forward-thinking company with 20 years of innovation in business technology.
- Benefits: Enjoy a hybrid work schedule after training and gain valuable tech skills.
- Why this job: Collaborate with a talented team and advance your career in tech support and development.
- Qualifications: Proficient in problem-solving, communication, SQL, and basic coding; Microsoft Office experience required.
- Other info: Opportunity to report defects and resolve database issues using Jira.
The predicted salary is between 36000 - 60000 £ per year.
Work Schedule: onsite 5 days a week in office for the first 6 weeks, then 4 days a week in office & 1 day work from home.
About The Role:
The Digital and Product Development Department is responsible for maintaining and enhancing the company's proprietary business systems. The team distributes new features, change requests, and bug fixes to the business every two weeks. You will collaborate directly with our highly talented development team, which includes developers, technical architects, and product owners, to address corporate support issues.
About The Responsibilities:
- Support over 1000 users across 60 offices.
- Support custom systems built using cutting-edge Microsoft technology.
- Identify essential support needs and guarantee management monitoring.
- Get help from the development team.
- Exposure to all corporate systems, including CRM, mobile, third-party engagement, fleet, HR, and IT.
- Understand company objectives and problem-solve effectively.
- Contact the company using phone, video, email, chat, and screen sharing.
- Respond to about 150 support tickets every week.
- Desire to collaborate with a software development team and gain necessary skills.
- Potential to advance to a development position.
- Report defects using our Jira ticketing system.
- Resolve SQL Server database issues through investigations and fixes.
Skills required:
- Proficient in problem solving
- Communication
- SQL
- Jira
- Basic code reading
- Microsoft Office experience
Digital and Product Support employer: FinTop Consulting
Contact Detail:
FinTop Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital and Product Support
✨Tip Number 1
Familiarise yourself with the specific Microsoft technologies mentioned in the job description. Understanding these tools will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL skills, as you'll be resolving database issues. Consider working on sample projects or exercises that involve SQL queries to showcase your proficiency.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Think of examples from your past experiences where you successfully resolved technical issues, as this will highlight your ability to handle support tickets effectively.
✨Tip Number 4
Engage with the company’s online presence. Follow them on social media and participate in discussions related to their products. This can give you insights into their culture and values, which you can reference during your interview.
We think you need these skills to ace Digital and Product Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital and product support. Emphasise your problem-solving skills, communication abilities, and any experience with SQL or Jira, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, such as supporting users or collaborating with development teams.
Showcase Technical Skills: If you have experience with Microsoft technologies or SQL Server, be sure to include this in your application. Highlight any relevant projects or tasks where you successfully resolved technical issues or supported users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a support role.
How to prepare for a job interview at FinTop Consulting
✨Showcase Your Problem-Solving Skills
Since the role involves addressing support issues, be prepared to discuss specific examples of how you've effectively solved problems in the past. Highlight your analytical thinking and how you approach troubleshooting.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of Microsoft technologies, SQL, and Jira. Being able to speak confidently about these tools will demonstrate your readiness for the role and your ability to collaborate with the development team.
✨Demonstrate Strong Communication Skills
As you'll be supporting over 1000 users, effective communication is key. Practice explaining technical concepts in simple terms, and be ready to discuss how you handle different communication channels like phone, email, and chat.
✨Understand the Company’s Objectives
Research the company and its goals. Showing that you understand their mission and how the Digital and Product Development Department contributes to it will set you apart as a candidate who is genuinely interested in the role.
