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For Companies At a Glance
- Tasks: Build strong relationships with enterprise clients and drive account growth through upselling.
- Company: Join a dynamic team in the eCommerce and Digital Payments industry, focused on innovation.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Be a trusted advisor, solve client challenges, and make a real impact in a fast-paced setting.
- Qualifications: 1+ years in Account Management, strong Excel skills, and excellent communication abilities required.
- Other info: Ideal for self-motivated individuals who thrive in a tech-driven, evolving landscape.
The predicted salary is between 36000 - 60000 £ per year.
Key Responsibilities:
Customer Relationship Management :
- Develop and nurture strong, lasting relationships with a portfolio of mid-to-large, high-growth enterprise clients. Act as the customer’s advocate, collaborating closely with internal teams such as Technical Integrations, Product Management, Commercial, and Finance to maintain optimal service levels and deliver value throughout the sales-to-service journey. Engage with third-party providers, including banking and card-acquiring partners, to resolve customer queries. Serve as a trusted advisor and point of escalation for critical client issues and negotiations.
Account Growth :
- Gain a deep understanding of your customers' business models, growth strategies, product propositions, and go-to-market approaches. Identify upselling and cross-selling opportunities for additional payment products and services. Consistently achieve and exceed growth and retention targets for your portfolio of clients.
Account Planning :
- Develop a deep knowledge of our product, services, and technology. Champion the customer experience by sharing insights, new features, updates, and industry best practices. Lead training sessions for clients on various systems and platforms. Prepare and lead Quarterly Business Reviews to present account performance metrics and provide expert consultation to drive customer success.
Data Analysis :
- Leverage advanced Excel skills and data analysis tools such as Looker to uncover trends in account performance and provide actionable recommendations for improving authorization rates. Proactively generate daily, weekly, monthly, and quarterly reports, offering accurate forecasting and revenue updates.
What You’ll Bring:
- At least 1+ years of experience in Account Management or Service Management within the eCommerce or Digital Payments industry.
- Proven success in growing accounts (both revenue and retention).
- Strong proficiency in Excel and other data analysis tools (e.g., Looker).
- Excellent communication, negotiation, and interpersonal skills, with the ability to manage stakeholders at multiple levels across client organizations.
- Strong organizational skills and experience managing large-scale, complex payments integrations with mid-to-large companies.
- Ability to present effectively to both technical and non-technical stakeholders, including during Quarterly Business Reviews and kick-off meetings.
- Natural curiosity and a passion for understanding your customers' strategy and ambitions, combined with the assertiveness needed to drive efficient adoption of services.
- A problem-solving mindset—viewing obstacles and objections as opportunities to engage, consult, and deliver value.
- Proven ability to quickly learn new technologies and utilize them in a customer-facing environment.
- Self-motivated, adaptable, and confident in tackling challenges in a fast-paced, ever-changing environment.
Behaviors:
- A team collaborator who can influence senior internal and external stakeholders.
- Detail-oriented with the ability to use data to drive improvements based on clearly defined success metrics.
- A strong communicator who is proactive in reporting results and sharing key learnings.
- Passionate about tech, payments, and business development.
Account Executive employer: FinTop Consulting
Contact Detail:
FinTop Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Familiarize yourself with the eCommerce and Digital Payments landscape. Understanding industry trends and key players will help you engage more effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication and negotiation skills. Since this role involves managing relationships with various stakeholders, being able to articulate your thoughts clearly and persuasively is crucial for success.
✨Tip Number 3
Get comfortable with data analysis tools like Excel and Looker. Being able to analyze account performance and present actionable insights will set you apart from other candidates and show your readiness for the role.
✨Tip Number 4
Demonstrate your problem-solving mindset by preparing examples of how you've turned challenges into opportunities in past roles. This will highlight your ability to adapt and thrive in a fast-paced environment.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management or Service Management, especially within the eCommerce or Digital Payments industry. Use specific examples that demonstrate your success in growing accounts and achieving retention targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer relationship management and your understanding of the company's products and services. Mention how your skills in data analysis and Excel can contribute to uncovering trends and improving account performance.
Showcase Communication Skills: Emphasize your excellent communication and negotiation skills in both your CV and cover letter. Provide examples of how you've effectively managed stakeholders and presented to both technical and non-technical audiences.
Demonstrate Problem-Solving Mindset: Highlight instances where you've tackled challenges in previous roles. Show how you view obstacles as opportunities to engage and deliver value, which aligns with the company's expectations for an Account Executive.
How to prepare for a job interview at FinTop Consulting
✨Showcase Your Relationship-Building Skills
Be prepared to discuss specific examples of how you've developed and nurtured relationships with clients in the past. Highlight your ability to act as an advocate for customers and collaborate with internal teams to deliver exceptional service.
✨Demonstrate Your Data Analysis Proficiency
Since strong Excel skills and data analysis are crucial for this role, come ready to discuss your experience with these tools. Share examples of how you've used data to uncover trends and make actionable recommendations that improved account performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving mindset. Think of obstacles you've faced in account management and how you turned them into opportunities to engage and deliver value to your clients.
✨Communicate Your Passion for Tech and Payments
Convey your enthusiasm for the eCommerce and digital payments industry. Discuss any relevant experiences or insights that demonstrate your natural curiosity and understanding of customer strategies and ambitions.
