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- Tasks: Support over 1000 users and resolve tech issues with a talented development team.
- Company: Join a forward-thinking company with 20 years of innovative business systems.
- Benefits: Enjoy opportunities for remote work and potential career advancement in tech.
- Why this job: Gain hands-on experience in a dynamic environment while collaborating on exciting projects.
- Qualifications: Proficient in problem-solving, communication, SQL, and basic coding skills required.
- Other info: Work with cutting-edge Microsoft technology and engage with various corporate systems.
The predicted salary is between 28800 - 48000 £ per year.
The Digital and Product Development Department is responsible for maintaining and enhancing the company's proprietary business systems. The team distributes new features, change requests, and bug fixes to the business every two weeks. You will collaborate directly with our highly talented development team, which includes developers, technical architects, and product owners, to address corporate support issues.
Responsibilities:
- Support over 1000 users across 60 offices.
- Support custom systems built using cutting-edge Microsoft technology.
- Identify essential support needs and guarantee management monitoring.
- Get help from the development team.
- Exposure to all corporate systems, including CRM, mobile, third-party engagement, fleet, HR, and IT.
- Understand company objectives and problem-solve effectively.
- Contact the company using phone, video, email, chat, and screen sharing.
- Respond to about 150 support tickets every week.
- Desire to collaborate with a software development team and gain necessary skills.
- Potential to advance to a development position.
- Report defects using our Jira ticketing system.
- Resolve SQL Server database issues through investigations and fixes.
Skills required:
- Proficient in problem solving
- Communication
- SQL
- Jira
- Basic code reading
- Microsoft Office experience
Digital and Product Support employer: Fintop Consulting Limited
Contact Detail:
Fintop Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital and Product Support
✨Tip Number 1
Familiarise yourself with the Microsoft technologies mentioned in the job description. Understanding the tools and systems we use will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL skills, as resolving database issues is a key part of the role. Consider working on small projects or exercises that involve SQL to demonstrate your capability and confidence.
✨Tip Number 3
Practice your problem-solving skills by tackling common support scenarios. Think about how you would approach resolving user issues and be ready to discuss your thought process during the interview.
✨Tip Number 4
Prepare to showcase your communication skills. Since you'll be interacting with over 1000 users, think of examples where you've effectively communicated complex information in a simple way, whether through phone, email, or chat.
We think you need these skills to ace Digital and Product Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital and product support. Emphasise your problem-solving skills, communication abilities, and any experience with SQL or Jira, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've supported users or resolved technical issues in the past, showcasing your ability to handle the responsibilities outlined in the job description.
Showcase Technical Skills: Clearly outline your proficiency with Microsoft technologies, SQL, and any experience with ticketing systems like Jira. Providing examples of how you've used these skills in previous roles can strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves supporting users and resolving issues.
How to prepare for a job interview at Fintop Consulting Limited
✨Showcase Your Problem-Solving Skills
Since the role involves addressing support issues, be prepared to discuss specific examples of how you've effectively solved problems in the past. Highlight your analytical thinking and how you approach troubleshooting.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of Microsoft technologies, SQL, and Jira. Being able to speak confidently about these tools will demonstrate your readiness for the role and your ability to collaborate with the development team.
✨Demonstrate Strong Communication Skills
As you'll be supporting over 1000 users, effective communication is key. Practice articulating your thoughts clearly and concisely, and be ready to explain technical concepts in a way that non-technical users can understand.
✨Express Your Desire to Learn and Collaborate
Make it clear that you're eager to work with the software development team and are open to learning new skills. This shows your commitment to personal growth and your enthusiasm for the role.
