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For Companies At a Glance
- Tasks: Support client relationships and ensure top-notch service delivery in a dynamic finance environment.
- Company: Established finance provider known for its strong workplace culture and employee development.
- Benefits: Competitive salary, career growth opportunities, and a supportive team atmosphere.
- Why this job: Join a vibrant team and make a real difference in client experiences.
- Qualifications: 2+ years in a customer-focused role; financial services experience is a plus.
- Other info: Collaborative environment with opportunities to learn and grow.
The predicted salary is between 36000 - 60000 £ per year.
A well‐established, commercial finance provider specialising in delivering flexible funding solutions to small and medium‐sized businesses is seeking a client executive to join their Manchester office. The organisation offers a broad portfolio including Asset Finance, Invoice Finance, Business Loans, Vehicle Finance and Asset‐Based Lending. The company operates from multiple offices across the UK and is recognised for its strong workplace culture and commitment to employee development.
Role Overview
This role sits within the Invoice Finance team and focuses on supporting client relationships while ensuring effective ledger management, compliance, and service delivery. The successful candidate will work closely with Relationship Managers and internal stakeholders to provide a high standard of client service and operational support.
Key Responsibilities
- Build and maintain strong relationships with clients and their teams, ensuring an excellent customer experience
- Identify and elevate any risk, compliance, or service‐related issues to the Relationship Management team
- Maintain accurate and up‐to‐date client information and working documents, providing cover for colleagues during absences
- Manage client ledgers, including assignments, funding limits, disapprovals and concentration levels in line with internal credit policies
- Support Relationship Managers by preparing funding and payment proposals within delegated credit authorities
- Proactively carry out customer verification and credit control activities in line with company procedures
- Liaise with clients to ensure documentation is received, reviewed, and processed in a timely manner
- Maintain clear and accurate records of all client administration activity for audit and follow‐up purposes
- Assist Management and New Business teams with the onboarding and introduction of new clients
Skills & Competencies
- Excellent written and verbal communication skills
- Strong organisational skills with the ability to prioritise a busy and demanding workload
- High attention to detail and a proactive approach to problem‐solving
- Ability to work collaboratively within a team environment
Experience
Minimum of 2 years' experience within a customer/client focussed office based role. Financial service experience is desirable.
Client Service Manager in Manchester employer: Fintelligent
Contact Detail:
Fintelligent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector and let them know you're on the hunt for a Client Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about client relationships, think of examples from your past experiences that showcase your communication skills and ability to solve problems effectively.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience and how it aligns with the responsibilities of the Client Service Manager role. This will help you articulate your thoughts clearly during the real deal.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Client Service Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Client Service Manager role. Highlight your experience in client relationships and any relevant financial services background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're passionate about providing excellent client service. Let us know how you can contribute to our strong workplace culture.
Showcase Your Organisational Skills: In your application, give examples of how you've managed busy workloads and prioritised tasks in previous roles. We love candidates who can juggle multiple responsibilities while keeping everything on track!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Fintelligent
✨Know Your Client Service Basics
Make sure you brush up on the fundamentals of client service. Understand how to build and maintain strong relationships, as this role is all about ensuring an excellent customer experience. Be ready to share examples from your past experiences where you've successfully managed client relationships.
✨Demonstrate Your Organisational Skills
Since the job requires strong organisational skills, prepare to discuss how you prioritise tasks and manage a busy workload. Think of specific instances where your attention to detail made a difference in your previous roles, especially in a client-focused environment.
✨Showcase Your Problem-Solving Abilities
This role involves identifying and elevating risk or compliance issues. Be prepared to talk about challenges you've faced in the past and how you approached problem-solving. Highlight your proactive approach and any successful outcomes that resulted from your actions.
✨Familiarise Yourself with Financial Services
While financial service experience is desirable, it's crucial to understand the basics if you don't have direct experience. Research the company's portfolio, including Asset Finance and Invoice Finance, and be ready to discuss how these services impact client relationships and service delivery.
