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- Tasks: Engage with customers via live chat, providing quick and friendly support.
- Company: Join a leading insurance brokerage transforming customer experiences since 1998.
- Benefits: Enjoy a £24,500 salary, hybrid work options, and a comprehensive benefits package.
- Why this job: Be part of a forward-thinking team that values innovation and employee well-being.
- Qualifications: Strong communication skills and a customer-first mindset; experience in customer service is a plus.
- Other info: Ideal for those looking to grow in a dynamic and supportive environment.
The predicted salary is between 20000 - 29000 £ per year.
Are you ready to make an impact as a Live Chat Agent in the insurance brokerage industry? Our client, a leader in the specialist insurance market, is looking for a dynamic and customer-focused professional to join their growing team in Manchester. This is a fantastic opportunity to thrive in a forward-thinking company where your contributions truly matter. Established since 1998, this Manchester-based insurance intermediary has been transforming the way customers experience insurance. With over 350,000 policyholders and millions of website visits annually, they are redefining service standards in the Industry through innovation and a fresh, digital-first approach. The Role: As a Live Chat Agent, you’ll be at the forefront of customer interactions, delivering fast, efficient, and friendly service via live chat. You will: Handle real-time customer queries with professionalism and care Offer tailored advice and support on insurance policies and services Collaborate with your team to continuously enhance the customer experience Keep accurate records of all interactions and outcomes Stay up to date on products, services, and insurance trendsWhat’s in it for you as the Live Chat Agent: £24,500 annual salary Hybrid working model (office & remote flexibility) Opportunities for career development and progression Comprehensive benefits package (details provided before interview) Work in a company that genuinely values innovation and employee well-beingWho We\’re Looking For To succeed as a Live Chat Agent, you’ll bring: Excellent written and verbal communication skills A customer-first mindset with strong attention to detail Confidence in problem-solving and handling multiple conversations Experience in customer service or insurance (preferred, not essential) A team-oriented attitude with the ability to work independentlyWhether you\’ve previously worked as a Customer Service Representative, Insurance Advisor, Online Support Agent, or Client Services Specialist, this Live Chat Agent role could be your ideal next step. ✅ Ready to apply? If you\’re ready to join a company that puts innovation and customer satisfaction at its core, apply now for the Live Chat Agent position and take your career to the next level. Alternatively please call – Jenni on (phone number removed) for more information JL_FIN
Live Chat Support Advisor employer: Fintelligent Search
Contact Detail:
Fintelligent Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Chat Support Advisor
✨Tip Number 1
Familiarise yourself with the insurance industry and the specific products offered by the company. Understanding the basics of insurance policies will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your live chat skills by engaging in mock conversations with friends or family. This will help you become comfortable with handling multiple queries simultaneously and improve your ability to communicate clearly and concisely.
✨Tip Number 3
Research the company's values and recent innovations in their service delivery. Being able to discuss how your personal values align with theirs can set you apart as a candidate who is not only qualified but also a good cultural fit.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Live Chat Agent role, which can help you tailor your approach during the application process.
We think you need these skills to ace Live Chat Support Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Live Chat Support Advisor. Familiarise yourself with the skills required, such as excellent communication and customer service abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or any roles that demonstrate your communication skills. Emphasise your ability to handle multiple conversations and problem-solve effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work in the insurance brokerage industry and how your skills align with their values.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional, reflecting the high standards expected in customer interactions.
How to prepare for a job interview at Fintelligent Search
✨Showcase Your Communication Skills
As a Live Chat Support Advisor, excellent written and verbal communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and concisely. Consider preparing examples of how you've effectively communicated with customers in previous roles.
✨Emphasise Customer-Centric Mindset
This role requires a strong customer-first approach. Be ready to discuss situations where you went above and beyond for a customer. Highlight your attention to detail and how it has positively impacted customer experiences in the past.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving skills. Practice articulating your thought process and how you would handle multiple conversations or challenging customer queries simultaneously.
✨Research the Company and Industry
Familiarise yourself with the company’s values, products, and recent developments in the insurance industry. Showing that you understand their digital-first approach and commitment to innovation will set you apart as a candidate who is genuinely interested in the role.
