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- Tasks: Lead a dynamic support team to enhance customer satisfaction and operational efficiency.
- Company: Join a forward-thinking company in the insurance sector focused on innovation and customer care.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a culture that values data-driven decisions and continuous improvement.
- Qualifications: Experience in customer service management and strong analytical skills are essential.
- Other info: This role is perfect for those passionate about leading teams and making a real impact.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Customer Service Team Manager, you will use data to optimise workflows and implement best practices to deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and staff development. About You Experience with Zendesk or similar software Proven experience in a Customer Service Team Manager or similar leadership role. Strong people management, coaching, and mentoring skills. Excellent communication and problem-solving abilities. Comfortable working with customer service software and data analysis tools. A passion for delivering exceptional service and motivating a team to excel. Benefits Salary negotiable – DOE Casual dress code Free onsite parking 25 days holiday plus 1 extra day for each full year of service (up to 28 days). Option to buy or sell up to 5 days annually. Birthday off Hybrid working after probation Volunteering leave – up to 2 days per year to support causes you care about. Enhanced sick pay after 12 months of service. Annual flu vaccination and free eye tests. Employee Assistance Programme – 24/7 confidential support. Career development path – quarterly objectives, annual reviews, and financial support for professional qualifications. Loyalty bonus Quarterly staff recognition awards. Workplace pension (NEST). Annual social events – days at the races, Christmas parties, boat trips. Enhanced family benefits – maternity, paternity, adoption, and fertility assistance. Staff discounts Cycle to Work scheme. Free fruit in the office weekly and free lunch once a month.If you are ready to take the next step in your career and lead a talented team in a growing, people-focused company, we would love to hear from you. Apply today and join us as our next Customer Service Team Manager. JL_FIN
Customer Support Team Leader employer: Fintelligent Search
Contact Detail:
Fintelligent Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Leader
✨Tip Number 1
Familiarise yourself with the insurance sector and its customer service challenges. Understanding industry-specific issues will help you demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to motivating team members and resolving conflicts.
✨Tip Number 3
Highlight your experience with data analysis and how it has driven improvements in customer service. Be prepared to discuss specific metrics you've used to measure success and optimise workflows.
✨Tip Number 4
Research StudySmarter's values and culture to align your responses with what we stand for. This will show that you're not just a fit for the role, but also for our team.
We think you need these skills to ace Customer Support Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Support Team Leader position. Tailor your application to highlight your relevant experience in customer service management.
Highlight Leadership Experience: Emphasise any previous leadership roles you've held, particularly in customer service. Provide specific examples of how you have led teams, improved customer satisfaction, or implemented data-driven strategies.
Showcase Data-Driven Decision Making: Since the role involves using data to optimise workflows, include examples of how you've used data analysis in past roles to make informed decisions that improved team performance or customer experience.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for customer service and leadership. Make sure to connect your experiences with the company's goals and values.
How to prepare for a job interview at Fintelligent Search
✨Show Your Leadership Skills
As a Customer Support Team Leader, it's crucial to demonstrate your leadership abilities. Share examples of how you've successfully managed teams in the past, focusing on your approach to motivating and guiding team members.
✨Emphasise Data-Driven Decision Making
Since the role involves optimising workflows through data, be prepared to discuss how you've used data to make informed decisions in previous positions. Highlight specific metrics or tools you've employed to improve customer service outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common challenges in customer support and prepare responses that showcase your ability to handle difficult situations effectively.
✨Research the Insurance Sector
Familiarise yourself with the insurance industry and its unique customer service challenges. Being knowledgeable about the sector will not only impress your interviewers but also help you tailor your answers to their specific needs.
