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- Tasks: Engage with customers via live chat, providing support and advice on insurance policies.
- Company: Join a leading Manchester-based insurance brokerage transforming customer experiences since 1998.
- Benefits: Enjoy a £24,500 salary, hybrid working model, and a comprehensive benefits package.
- Why this job: Be part of a forward-thinking culture that values innovation and employee well-being.
- Qualifications: Experience in live chat support and strong communication skills are preferred.
- Other info: Ideal for those looking to grow in customer service or insurance roles.
Are you ready to make an impact as a Customer Support Advisor in the insurance brokerage industry? Our client, a leader in the specialist insurance market, is looking for a dynamic and customer-focused professional to join their growing team in Manchester. This is a fantastic opportunity to thrive in a forward-thinking company where your contributions truly matter.
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Established since 1998, this Manchester-based insurance intermediary has been transforming the way customers experience insurance. With over 350,000 policyholders and millions of website visits annually, they are redefining service standards in the industry through innovation and a fresh, digital-first approach.
The Role: As a Customer Support Advisor
You’ll be at the forefront of customer interactions, delivering fast, efficient, and friendly service—primarily via live chat.
Handling real-time customer queries with professionalism and empathy
Offering tailored advice and support on insurance policies and services
Collaborating with your team to improve processes and customer satisfaction
Keeping accurate records of interactions and resolutions
Staying informed on the latest products, services, and trends in the insurance spaceWhat’s in it for you as a Customer Support Advisor:
£24,500 annual salary
Hybrid working model (blend of office and remote)
Clear paths for career development and internal progression
Comprehensive benefits package (shared prior to interview)
A culture that truly values innovation, collaboration, and employee well-beingWhat We’re Looking For: To be successful as a Customer Support Advisor, you’ll bring:
Experience managing Live/Web Chats
Strong written and verbal communication skills
A positive, customer-first attitude with attention to detail
Confidence in managing multiple chats and solving problems quickly
Previous experience in customer service or insurance (preferred, not essential)
A team mindset with the ability to work independently when neededWhether you\’ve worked as a Customer Service Representative, Insurance Advisor, Online Support Agent, or Client Services Specialist, this Customer Support Advisor position could be your ideal next step.
Ready to apply?
If you\’re excited to join a company that places innovation and customer satisfaction at its core, apply now for the Customer Support Advisor role and take your career to the next level.
Alternatively, contact Jenni on (phone number removed) for more information
JL_FIN
Customer Support Advisor employer: Fintelligent Search
Contact Detail:
Fintelligent Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the latest trends in the insurance industry. Understanding current products and services will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your live chat skills! Since this role involves managing real-time customer queries, consider simulating chat scenarios with friends or family to enhance your response time and communication style.
✨Tip Number 3
Showcase your customer-first attitude by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to customer satisfaction during any discussions.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Advisor. Highlight your experience with live chat and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, attention to detail, and any relevant experience in the insurance sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service and how you can contribute to their innovative approach.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet friendly, reflecting the customer-first attitude they seek.
How to prepare for a job interview at Fintelligent Search
✨Showcase Your Communication Skills
As a Customer Support Advisor, strong written and verbal communication skills are crucial. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Consider preparing examples of how you've effectively communicated with customers in the past.
✨Emphasise Your Customer-First Attitude
The role requires a positive, customer-first mindset. Be ready to discuss situations where you went above and beyond for a customer. Highlight your empathy and problem-solving skills, as these are key to delivering exceptional service.
✨Familiarise Yourself with the Company
Research the company’s values, products, and recent innovations in the insurance space. Showing that you understand their digital-first approach and commitment to customer satisfaction will impress the interviewers and demonstrate your genuine interest in the role.
✨Prepare for Live Chat Scenarios
Since the position involves managing live chats, practice responding to common customer queries in a concise and friendly manner. You might be asked to role-play a chat scenario during the interview, so being prepared can help you stand out.
