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- Tasks: Convert warm leads into business sales through inbound calls and effective communication.
- Company: Join a vibrant, employee-owned company known for its supportive culture and career progression.
- Benefits: Enjoy a starting salary of £25,000, generous holidays, and exciting annual incentive trips.
- Why this job: Be part of a world-class team in a fun office with a games room and flexible workspace.
- Qualifications: Positive attitude, strong communication skills, and GCSE C in numeracy required.
- Other info: Perfect for those interested in sales roles like Sales Executive or Account Manager.
Are you ready to take your customer service skills to the next level? Our client is on the hunt for a Customer Service Sales Agent to join their vibrant team in Bramhall. This is a fantastic chance to work with a rapidly expanding umbrella and accountancy company, where you'll be instrumental in turning warm leads into new business.
This Customer Service Sales Agent role offers a starting salary of £25,000, with the potential to earn up to £37,000 OTE through commission. You'll enjoy a generous holiday allowance of at least 34 days, including your birthday off, and benefit from monthly team get-togethers. Plus, there are exciting annual incentive trips to look forward to!
Our client is a 100% employee-owned company, celebrated as a world-class 3-star Best Company to work for. They foster a supportive and engaging work environment, offering clear career progression and a variety of employee benefits. With a brand new office boasting a games room, bar, and flexible working space, it's an ideal place to advance your career.
As a Customer Service Sales Agent, you'll be responsible for:
- Dealing with inbound calls and converting warm leads into business sales.
- Making calls within agreed SLAs and ensuring a world-class first impression.
- Explaining technical aspects to contractors and adhering to compliance criteria.
- Achieving an 80%+ conversion rate for various referrals.
- Proactively chasing e-forms for prompt contractor sign-ups.
- Identifying cross-selling opportunities for accountancy and partner services.
- Communicating effectively with recruitment agency partners, account managers, and team members.
The Customer Service Sales Agent role comes with a comprehensive package:
- Annual salary from £25,000 DOE, with a £37,000 OTE through commission.
- Minimum of 34 days holiday, increasing with service, plus your birthday off.
- Access to an employee healthcare membership.
- Electric Vehicle salary sacrifice scheme.
- Monthly team get-togethers and annual incentive trips.
The ideal Customer Service Sales Agent will have:
- A positive 'above and beyond' attitude and a drive to succeed.
- A desire to learn and develop in a fast-paced environment.
- Responsibility and teamwork skills, contributing ideas and thriving under pressure.
- Strong communication skills and a solid grasp of numeracy (GCSE C minimum).
- Motivation by financial rewards.
If you're interested in roles like Sales Executive, Business Development Executive, Account Manager, Sales Consultant, or Client Relationship Manager, this Customer Service Sales Agent position could be perfect for you. It's a fantastic opportunity to leverage your skills in a supportive and rewarding environment.
If you're ready to take on a challenging and rewarding role as a Customer Service Sales Agent, this opportunity is not to be missed. Join our client's team in Bramhall and contribute to their continued success. Apply now and take the next step in your career!
Customer Service Sales Agent employer: Fintelligent Search
Contact Detail:
Fintelligent Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Sales Agent
✨Tip Number 1
Familiarise yourself with the company’s values and culture. Since they are a 100% employee-owned company, showcasing your alignment with their ethos during any conversations can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Highlight specific instances where you turned leads into sales or exceeded targets, as this role heavily focuses on conversion rates.
✨Tip Number 3
Brush up on your communication skills, especially in explaining technical aspects clearly. Being able to convey complex information simply will be crucial when dealing with contractors and partners.
✨Tip Number 4
Show enthusiasm for learning and development. The company values growth, so expressing your eagerness to develop your skills and take on new challenges will resonate well with the hiring team.
We think you need these skills to ace Customer Service Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Use keywords from the job description, such as 'inbound calls', 'conversion rate', and 'communication skills' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for this employee-owned company and how your skills align with their values and goals.
Showcase Your Achievements: In your application, include quantifiable achievements from previous roles, such as sales targets met or customer satisfaction scores. This will demonstrate your ability to succeed in a sales-driven environment.
Prepare for Potential Questions: Think about common interview questions related to customer service and sales. Prepare examples of how you've handled challenging situations or turned leads into sales, as these will likely come up during the interview process.
How to prepare for a job interview at Fintelligent Search
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to turn challenges into opportunities, as this role heavily relies on converting warm leads into sales.
✨Demonstrate Your Sales Acumen
Since the position involves achieving a high conversion rate, be ready to talk about your previous sales experiences. Share any strategies you used to close deals and how you identified cross-selling opportunities in your past roles.
✨Emphasise Teamwork and Communication
This role requires effective communication with various stakeholders. Prepare to discuss how you’ve collaborated with team members or partners in the past, and provide examples of how you’ve communicated complex information clearly.
✨Express Your Motivation for Financial Rewards
The potential for commission is a key aspect of this role. Be honest about what motivates you financially and how you plan to leverage that motivation to achieve your targets and contribute to the company's success.
