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- Tasks: Provide exceptional customer service and assist clients with insurance options.
- Company: Join a leading specialist insurance intermediary revolutionizing the industry for over 15 years.
- Benefits: Enjoy a competitive salary, hybrid work, 25+ days holiday, and more perks.
- Why this job: Be part of a dynamic team making insurance accessible and impactful for everyone.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Opportunities for career progression and professional qualifications support available.
The predicted salary is between 19200 - 20000 £ per year.
Are you someone who thrives on providing outstanding customer service? Our client is on the lookout for a committed Customer Insurance Advisor to become part of their dynamic team. This is a remarkable chance to collaborate with a company that takes pride in simplifying insurance and making it accessible to all.
With a competitive salary of 24,000 – 25,000 per year, this role offers you the chance to be part of a dynamic team. Enjoy working in a forward-thinking environment where your contributions make a real impact. Plus, you’ll be joining a company that is a leader in the specialist insurance market.
The client is a leading specialist insurance intermediary based in Manchester, known for their fresh approach to insurance. They have been revolutionising the industry for over 15 years with their easy-to-buy, value-driven products. With a strong commitment to customer satisfaction, they serve over 350,000 policyholders and attract millions of visitors to their websites annually.
As a Customer Insurance Advisor, you will:
- Providing exceptional customer service to policyholders
- Assisting clients in understanding their insurance options
- Processing insurance applications and renewals efficiently
- Maintaining accurate records and documentation
- Collaborating with team members to enhance service delivery
- Addressing client queries and concerns promptly
Package and Benefits:
The Customer Insurance Advisor will enjoy:
- Salary of 25,000 with bonus – OTE 30,000 – 35,000 – UNCAPPED
- 25 days holiday, plus an extra day for each year worked (up to 28 days). Option to buy or sell up to 5 days
- Birthday day off
- Hybrid working after training
- Up to 2 days volunteering leave a year
- Enhanced sick pay after 12 months
- Annual flu jab
- Free eye tests
- 24/7 Employee Assistance programme
- Clear career progression with regular reviews
- Support for professional qualifications
- 1,500 loyalty bonus, subject to conditions
- Quarterly staff awards
- Workplace pension (NEST)
- Annual social events
- Enhanced maternity/paternity pay, adoption, or fertility help
- Discounts on company products
- Cycle to Work scheme
- Free fruit weekly in the office
- Free monthly office lunch
- Casual dress code
- Free onsite parking
The ideal Customer Insurance Advisor will have:
- Strong communication and interpersonal skills
- Experience in the insurance industry or a related field
- Ability to work independently and as part of a team
- Detail-oriented with excellent organisational skills
- Proficiency in using digital tools and platforms
- A customer-focused mindset
- Willingness to learn and adapt
If you’re ready to take on the challenge of transforming the insurance experience, apply now to become a Customer Service Advisor with our client. Join a team that’s leading the way in making insurance straightforward and accessible for everyone. Alternatively please call Jenni on (phone number removed) for more information.
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Customer Insurance Advisor employer: Fintelligent Search
Contact Detail:
Fintelligent Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insurance Advisor
✨Tip Number 1
Familiarize yourself with the latest trends in the insurance industry. Understanding the current market dynamics and customer needs will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, as they are crucial for a Customer Insurance Advisor. Engage in role-playing scenarios with friends or family to simulate customer interactions and improve your ability to address queries effectively.
✨Tip Number 3
Network with professionals in the insurance sector. Attend industry events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for job openings.
✨Tip Number 4
Showcase your customer-focused mindset by preparing examples of how you've provided exceptional service in previous roles. Be ready to discuss specific situations where you went above and beyond to meet customer needs.
We think you need these skills to ace Customer Insurance Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Insurance Advisor. Highlight your customer service experience and how it aligns with the company's mission to simplify insurance.
Tailor Your CV: Customize your CV to emphasize relevant skills such as communication, organization, and any experience in the insurance industry. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the insurance market. Mention specific examples of how you've provided exceptional service in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fintelligent Search
✨Showcase Your Customer Service Skills
Since the role emphasizes outstanding customer service, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your ability to address queries and concerns promptly.
✨Demonstrate Industry Knowledge
Familiarize yourself with the insurance industry and the company's unique approach. Being able to discuss current trends or challenges in the insurance market will show your commitment and understanding of the field.
✨Emphasize Team Collaboration
The job requires collaboration with team members to enhance service delivery. Be ready to discuss experiences where you worked effectively in a team setting and how you contributed to achieving common goals.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving abilities and adaptability. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your detail-oriented and customer-focused mindset.
