Operational leadership | Financial Services experience | Mission-led advice business | Business-critical function
If youre an experienced
Senior Administration Manager
with a background in Financial Services, this Manchester-based role offers genuine influence over operational performance, customer outcomes and team delivery. Youll lead a growing Administration and Client Support function within a purpose-driven financial advice business, with scope to improve processes, manage capacity and shape how the operation develops.
Package & Benefits Salary £45,000£50,000 per annum, plus performance-related bonus. Monday to Friday, 9.00am5.30pm, office-based. 25 days annual leave. Private medical healthcare, death-in-service benefit and 8% employer pension contribution. EMI Share Option Scheme.
About the Company An independent financial advice business focused on making quality retirement planning more accessible. Its technology-enabled operating model combines structured processes with human support, within a culture of ownership, accuracy and continuous improvement.
Key Responsibilities Lead the Administration and Client Support teams, managing workloads, capacity and resource. Drive performance against KPIs, SLAs, productivity, quality and customer-response measures. Identify operational risks, bottlenecks and capacity challenges, working with senior leadership on solutions. Support recruitment, onboarding, development and continued improvement of the administration function.
About You Proven experience managing an administration, operations, customer support or back-office team within Financial Services. Experience working in a fast-paced, process-led and KPI-driven environment. Experience managing SLAs, workloads, backlogs, productivity, quality and capacity.
If youre looking for a hands-on leadership role with genuine operational influence, wed welcome a confidential conversation. Contact Fintelligent for more information or a confidential discussion.
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Locations
Senior Administraton Manager in Cheshire, Warrington employer: Fintelligent Search
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