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For Companies At a Glance
- Tasks: Help customers secure loans by reviewing applications and guiding them through the process.
- Company: Join a leading financial tech company transforming how users manage their finances globally.
- Benefits: Enjoy hybrid work, private health cover, 25 holidays, and daily breakfast perks.
- Why this job: Be part of a dynamic team making a real impact in the financial sector.
- Qualifications: No specific experience needed; just a passion for customer service and problem-solving.
- Other info: Perfect for those interested in finance roles like Loan Processor or Financial Advisor.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to join a growing and dynamic team as a Mortgage Administrator in South Manchester? Our client is entering an exciting phase of growth and is looking for a talented individual to help customers secure their financial needs. This role offers a fantastic opportunity to be part of a market-leading financial platform backed by global success.
This Mortgage Administrator position offers a basic salary of up to £32,000, with on-target earnings reaching £45k. Enjoy a hybrid working model with 2 days in the office and 3 days from home after a successful probation period. Plus, benefit from private health and dental cover, and a life assurance scheme.
Our client is a leader in the financial technology sector, providing innovative solutions to help users manage their credit and make informed financial decisions. With a presence in several countries and millions of users worldwide, the company is committed to leveraging technology to enable positive financial choices.
As a Mortgage Administrator, you will:
- Review and package secured loan applications for accuracy and completeness.
- Verify customer information, including income and credit history.
- Prepare and process essential loan documents.
- Conduct thorough due diligence on applications.
- Communicate with lenders and resolve any issues during the loan process.
- Liaise with customers, guiding them through the application process.
- Build strong customer relationships, ensuring satisfaction.
- Meet targets and KPIs while maintaining high customer service standards.
- Stay informed on industry regulations to provide accurate guidance.
Package and Benefits:
The Mortgage Administrator role comes with a comprehensive package:
- Annual salary of £32,000, with potential earnings up to £45,000.
- Hybrid work environment with 2 days in the office and 3 days from home after probation.
- 25 paid holidays plus a duvet day on your birthday.
- Private health and dental cover, including mental health support.
- Life assurance scheme and up to 4% matched pension.
- Daily breakfast, free snacks, and access to discounts.
- Opportunities for learning and development, including leadership-led training.
For the Mortgage Administrator role, the ideal candidate will:
- Have knowledge of secured loans (desirable but not essential).
- Possess a performance-driven mindset, focused on achieving targets.
- Deliver exceptional customer service, fostering long-term loyalty.
- Be organised and capable of managing multiple cases in a fast-paced environment.
- Excel in communication and interpersonal skills.
- Be detail-oriented with strong problem-solving abilities.
- Be flexible and willing to work shifts as needed.
If you have experience or interest in roles such as Loan Processor, Financial Advisor, Credit Analyst, Customer Service Representative, or Loan Officer, this Case Manager position could be the perfect fit for you.
If you’re a motivated individual ready to make a real impact in a thriving company, this Case Manager role could be your next career move. Apply now to join a team that values innovation, customer satisfaction, and continuous growth.
Case Manager employer: Fintelligent Search
Contact Detail:
Fintelligent Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager
✨Tip Number 1
Research the company thoroughly before your interview. Understand their products, services, and recent developments in the financial technology sector. This will help you demonstrate your genuine interest and align your answers with their values.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily focuses on building strong relationships and ensuring satisfaction.
✨Tip Number 3
Familiarise yourself with the loan application process and any relevant regulations. Being able to speak knowledgeably about these topics during your interview will set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple cases or tasks simultaneously. This role requires juggling various responsibilities, so demonstrating your ability to stay organised is crucial.
We think you need these skills to ace Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to mortgage administration or similar roles. Emphasise skills such as customer service, attention to detail, and any knowledge of secured loans.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Mortgage Administrator and how your background aligns with their needs.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, problem-solving, and the ability to manage multiple cases. Use examples from your past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fintelligent Search
✨Know Your Stuff
Familiarise yourself with the mortgage industry and secured loans. Even if you don't have direct experience, understanding key terms and processes will show your enthusiasm and readiness to learn.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Highlight situations where you resolved issues or built strong relationships, as this role heavily relies on customer satisfaction.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and cases efficiently. Use specific examples from previous roles to illustrate your ability to stay organised in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth, team dynamics, and the tools they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
