At a Glance
- Tasks: Help customers manage their finances and provide excellent service in a dynamic environment.
- Company: Established property finance lender with a focus on tailored solutions.
- Benefits: Competitive salary, work from home Fridays, 22 days holiday plus birthday leave.
- Other info: Join a collaborative team with opportunities for charity volunteering and career growth.
- Why this job: Make a real difference in people's financial lives while growing your career.
- Qualifications: Experience in collections or customer service, strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
Are you ready to take on an exciting role as a Collections Advisor in Camden, London? Our client, a well-established specialist property finance lender, is looking for a dedicated individual to join their team. This role is perfect for someone who enjoys working in a dynamic environment and is passionate about providing excellent customer service.
This Collections Advisor position offers a competitive salary ranging from £25,000 to £30,000 per annum. You'll enjoy the flexibility of working from home on Fridays, and benefit from 22 days of holiday each year, plus an extra day for your birthday. Additionally, you'll have the opportunity to participate in charity volunteering days, along with life assurance and pension benefits.
As a Collections Advisor, you'll be responsible for:
- Processing mortgage administration activities accurately and on time.
- Contacting customers daily regarding unpaid direct debits.
- Communicating regularly with customers with low arrears.
- Discussing and negotiating options within your mandate.
- Monitoring arrangements to ensure compliance.
- Signposting customers to free and independent debt advice.
- Managing new loan completions.
- Analysing problems, thinking creatively, and making effective decisions promptly.
The ideal candidate for the Collections Advisor role will have:
- Current experience in a servicing or collections role.
- Experience dealing with customers in financial difficulties, including vulnerable customers.
- Strong interpersonal and communication skills.
- Excellent organisational and prioritisation skills.
- Attention to detail and ability to work to tight deadlines.
- Understanding of consumer duty and regulatory requirements.
- A collaborative team player mindset.
If you're a proactive and customer-focused professional looking to make a difference in the specialist finance sector, this Collections Advisor role could be your next career move. Don't miss out on this opportunity to join a dynamic team in Camden. Apply now and take the next step in your career!
Collections Advisor in Borehamwood employer: Fintelligent Search
Join a dynamic team as a Collections Advisor in Camden, where you'll thrive in a supportive work culture that values customer service and employee growth. With competitive salaries, flexible working arrangements, and opportunities for charity volunteering, our client offers a rewarding environment for those looking to make a meaningful impact in the specialist property finance sector. Enjoy generous holiday allowances and a comprehensive benefits package while being part of a company that has successfully expanded its capabilities since its founding in 2005.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Collections Advisor. Tailor your answers to show you're the perfect fit for their dynamic environment.
✨Tip Number 3
Practice your communication skills! As a Collections Advisor, you'll need to be clear and empathetic. Role-play with a friend or use online resources to sharpen your ability to handle tough conversations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Collections Advisor in Borehamwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your current experience in servicing or collections roles, and don’t forget to showcase your strong interpersonal and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Collections Advisor role and how your background makes you a perfect fit. Be sure to mention your understanding of consumer duty and regulatory requirements.
Showcase Your Customer Service Skills:Since this role is all about providing excellent customer service, make sure to include examples of how you've successfully dealt with customers in financial difficulties. This will show us that you can handle the challenges of the position.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Fintelligent Search
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor inside out. Familiarise yourself with mortgage administration activities and the importance of customer communication, especially with those in financial difficulties. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your experience dealing with customers, particularly those facing financial challenges. Be ready to share specific examples of how you've successfully navigated tough conversations or resolved issues. This will demonstrate your strong interpersonal skills and ability to handle sensitive situations.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the company's approach to customer service or how they support their employees in managing challenging cases. This shows that you're engaged and thinking about how you can contribute to their team.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The company values a collaborative team player mindset, so being authentic and approachable can set you apart from other candidates. Remember, they want to see if you'll fit into their dynamic environment!
