Manchester-based financial services business is seeking an experienced Complaints Manager to lead a team of over 18 Complaints Handlers and Team Leaders. You will ensure fair, timely handling of complaints within FCA DISP requirements, driving performance and regulatory compliance.
The role focuses on coaching, governance and stakeholder collaboration to identify trends, improve customer outcomes and deliver high-quality complaint handling across the business.
#J-18808-Ljbffr
Senior Complaints Manager - FCA Regulated Finance in Warrington employer: Fintellect Recruitment
Join a well-established financial services business in Manchester that prioritises a customer-first culture and offers a dynamic work environment. As a Complaints Team Manager, you will lead a high-performing team while benefiting from a comprehensive package that includes annual bonuses, healthcare support, and flexible wellbeing initiatives. With a strong focus on employee development and a collaborative atmosphere, this role provides an excellent opportunity to make a meaningful impact on customer outcomes and advance your career.
