At a Glance
- Tasks: Lead a high-performing Aftersales team and manage complex customer cases.
- Company: Award-winning automotive finance business prioritising customer satisfaction.
- Benefits: Competitive salary, performance bonuses, private healthcare, and flexible policies.
- Other info: Collaborative culture with regular team events and wellbeing support.
- Why this job: Make a real impact in a thriving environment with career progression opportunities.
- Qualifications: Experience in FCA-regulated Aftersales or Complaints management.
The predicted salary is between 50000 - 60000 £ per year.
Ready to take ownership of a critical customer function within a fast-growing, FCA-regulated business? We're partnering with an award-winning automotive finance business that's built an outstanding reputation for putting customers first. As the business continues to grow, they're looking for an experienced Senior Aftersales Manager to lead a high-performing team while taking ownership of the most complex customer cases, regulatory escalations and operational improvements. This is a full-time, office-based role in Manchester, offering the opportunity to work closely with senior stakeholders and your team, driving collaboration, coaching and continuous improvement across the aftersales operation.
The Opportunity
- You'll be responsible for leading the Aftersales team whilst acting as the senior escalation point for complex complaints and high-value customer cases.
- Working closely with dealerships, lenders and internal stakeholders, you'll balance exceptional customer outcomes with strong commercial awareness and regulatory compliance.
- Alongside day-to-day leadership, you'll play a key role in improving processes, reducing operational costs and identifying opportunities to enhance both the customer journey and business performance.
Key Responsibilities
- Lead and develop a successful Aftersales team, creating a high-performance culture.
- Take ownership of complex, high-risk complaints and customer escalations.
- Build strong relationships with dealerships, lenders and third-party partners.
- Drive operational improvements, cost efficiencies and better customer outcomes.
- Ensure all activity meets FCA regulations and Consumer Duty requirements.
- Analyse complaint trends, identify root causes and implement lasting improvements.
- Produce meaningful MI and recommendations for senior leadership.
- Act as a trusted senior stakeholder, influencing decisions across the business.
About You
We're looking for an experienced people leader who combines strong commercial awareness with an excellent understanding of FCA-regulated customer operations. You'll ideally have:
- Experience managing Aftersales or Complaints within an FCA-regulated environment.
- Strong knowledge of the automotive sector, including dealer relationships and post-sale processes.
- Excellent understanding of FCA regulations, Consumer Duty and complaint handling.
- Proven ability to lead, coach and develop high-performing teams.
- Strong stakeholder management and negotiation skills.
- A commercial mindset with a focus on improving customer outcomes whilst managing costs.
- Analytical skills with the ability to use data to drive operational improvements.
What's on Offer?
- Competitive salary, with excellent scope for internal salary progression.
- Performance-related bonus.
- Comprehensive pension, life assurance and income protection.
- Private healthcare benefits and extensive wellbeing support.
- Flexible family-friendly policies.
- Retail, travel and lifestyle discounts.
- Birthday off, volunteer days and regular team events.
- A collaborative, people-first culture with genuine opportunities for career progression.
If you're an experienced operational leader looking for a role where you can make a real impact in a thriving, office-based environment, we'd love to hear from you.
Senior Aftersales Manager | Manchester employer: Fintellect Recruitment
Join an award-winning automotive finance business in Manchester, where a people-first culture and commitment to customer excellence make it an exceptional employer. With competitive salaries, performance-related bonuses, and comprehensive benefits including private healthcare and flexible policies, this role offers significant opportunities for personal and professional growth while leading a high-performing Aftersales team. Experience a collaborative environment that values your contributions and supports your career progression in a fast-paced, FCA-regulated setting.
