At a Glance
- Tasks: Lead a high-performing Aftersales team and manage complex customer cases.
- Company: Award-winning automotive finance business focused on customer satisfaction.
- Benefits: Competitive salary, performance bonuses, private healthcare, and flexible policies.
- Other info: Collaborative culture with genuine opportunities for career progression.
- Why this job: Make a real impact in a thriving environment while driving operational improvements.
- Qualifications: Experience in FCA-regulated environments and strong leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
Ready to take ownership of a critical customer function within a fast-growing, FCA-regulated business? We're partnering with an award-winning automotive finance business that's built an outstanding reputation for putting customers first. As the business continues to grow, they're looking for an experienced Senior Aftersales Manager to lead a high-performing team while taking ownership of the most complex customer cases, regulatory escalations and operational improvements.
This is a full-time, office-based role in Manchester, offering the opportunity to work closely with senior stakeholders and your team, driving collaboration, coaching and continuous improvement across the aftersales operation.
The Opportunity
You'll be responsible for leading the Aftersales team whilst acting as the senior escalation point for complex complaints and high-value customer cases. Working closely with dealerships, lenders and internal stakeholders, you'll balance exceptional customer outcomes with strong commercial awareness and regulatory compliance. Alongside day-to-day leadership, you'll play a key role in improving processes, reducing operational costs and identifying opportunities to enhance both the customer journey and business performance.
Key Responsibilities
- Lead and develop a successful Aftersales team, creating a high-performance culture.
- Take ownership of complex, high-risk complaints and customer escalations.
- Build strong relationships with dealerships, lenders and third-party partners.
- Drive operational improvements, cost efficiencies and better customer outcomes.
- Ensure all activity meets FCA regulations and Consumer Duty requirements.
- Analyse complaint trends, identify root causes and implement lasting improvements.
- Produce meaningful MI and recommendations for senior leadership.
- Act as a trusted senior stakeholder, influencing decisions across the business.
About You
We're looking for an experienced people leader who combines strong commercial awareness with an excellent understanding of FCA-regulated customer operations. You'll ideally have:
- Experience managing Aftersales or Complaints within an FCA-regulated environment.
- Strong knowledge of the automotive sector, including dealer relationships and post-sale processes.
- Excellent understanding of FCA regulations, Consumer Duty and complaint handling.
- Proven ability to lead, coach and develop high-performing teams.
- Strong stakeholder management and negotiation skills.
- A commercial mindset with a focus on improving customer outcomes whilst managing costs.
- Analytical skills with the ability to use data to drive operational improvements.
What's on Offer?
- Competitive salary, with excellent scope for internal salary progression.
- Performance-related bonus.
- Comprehensive pension, life assurance and income protection.
- Private healthcare benefits and extensive wellbeing support.
- Flexible family-friendly policies.
- Retail, travel and lifestyle discounts.
- Birthday off, volunteer days and regular team events.
- A collaborative, people-first culture with genuine opportunities for career progression.
If you're an experienced operational leader looking for a role where you can make a real impact in a thriving, office-based environment, we'd love to hear from you.
Senior Aftersales Manager | Manchester employer: Fintellect Recruitment
Join an award-winning automotive finance business in Manchester, where a people-first culture and commitment to customer excellence make it an exceptional employer. With competitive salaries, comprehensive benefits, and a focus on employee growth, you'll have the opportunity to lead a high-performing Aftersales team while driving meaningful improvements in customer service and operational efficiency. Enjoy a collaborative work environment that values your contributions and offers genuine career progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Aftersales Manager | Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Fintellect Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Aftersales Manager | Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Fintellect Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Fintellect Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Fintellect Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Fintellect Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Fintellect Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Fintellect Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
