At a Glance
- Tasks: Lead and inspire sales teams to exceed targets in a fast-paced contact centre.
- Company: Dynamic financial services organisation known for outstanding customer experiences.
- Benefits: Competitive salary, uncapped commission, healthcare support, and enhanced family policies.
- Other info: Collaborative culture with genuine opportunities for career progression.
- Why this job: Shape operational strategy and drive commercial success while developing future leaders.
- Qualifications: Proven experience in managing sales teams and delivering against KPIs.
The predicted salary is between 56059 - 68517 £ per year.
About the Opportunity
My client is a successful and growing financial services organisation with a strong reputation for delivering outstanding customer experiences.
They’re looking to appoint an experienced Senior Sales Manager to lead multiple high-performing sales teams within a fast-paced contact centre environment.
This is an excellent opportunity for an ambitious leader who enjoys developing people, driving commercial performance and influencing business-wide success.
The Role
As Senior Sales Manager, you’ll take ownership of performance across multiple sales teams, ensuring ambitious targets are achieved while creating a culture built around accountability, coaching and customer outcomes.
Working as part of the senior leadership team, you’ll play an active role in shaping operational strategy, supporting business growth and identifying opportunities to improve sales performance across the wider operation.
This is a hands-on leadership role that combines commercial focus with strong people management and continuous improvement.
Key Responsibilities
- Lead and inspire multiple sales teams to consistently achieve and exceed performance targets.
- Monitor, analyse and report on KPIs, using data to identify trends and drive improvements.
- Coach, mentor and develop managers and team members to maximise engagement and performance.
- Foster a high-performance culture centred on accountability, collaboration and customer excellence.
- Work closely with senior stakeholders across the business to support operational objectives and strategic initiatives.
- Identify opportunities to improve sales processes, efficiencies and overall customer outcomes.
- Contribute to business planning and continuous improvement as part of the senior leadership team.
About You
To be successful, you’ll have
- Proven experience managing multiple sales teams within a fast-paced contact centre or similar sales environment.
- A strong track record of delivering against KPIs and driving commercial performance.
- Exceptional leadership and coaching skills, with experience developing high-performing managers and teams.
- A commercially focused mindset, balanced with excellent emotional intelligence and people skills.
- Experience analysing performance data and implementing effective improvement plans.
- Strong communication and stakeholder management abilities.
- A proactive approach with a passion for continuous improvement and delivering exceptional customer outcomes.
- What’s on Offer
In return, my client offers
- Basic salary of up to £49,900 with uncapped commission (OTE £85,000+)
- Pension, life assurance and income protection
- Healthcare and wellbeing support
- Employee discounts and lifestyle benefits
- Cycle to Work scheme
- Enhanced family-friendly policies
- Additional annual leave and volunteer days
- A supportive, collaborative culture with genuine opportunities for career progression and leadership development.
- #J-18808-Ljbffr
Head of Contact Centre - Sales in Manchester employer: Fintellect Recruitment
Join a well-established financial services business in Manchester that prioritises a customer-first culture and offers a dynamic work environment. As a Complaints Team Manager, you will lead a high-performing team while benefiting from a comprehensive package that includes annual bonuses, healthcare support, and flexible wellbeing initiatives. With a strong focus on employee development and a collaborative atmosphere, this role provides an excellent opportunity to make a meaningful impact on customer outcomes and advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Contact Centre - Sales in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fintellect Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fintellect Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Contact Centre - Sales in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fintellect Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Fintellect Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fintellect Recruitment!
How to prepare for a job interview at Fintellect Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
