At a Glance
- Tasks: Manage customer accounts and negotiate repayment solutions with a focus on positive outcomes.
- Company: Fast-growing specialist lender with a friendly, collaborative culture.
- Benefits: Competitive salary, excellent bonus potential, and genuine career progression opportunities.
- Other info: Office-based role in South Manchester with great transport links and a supportive team atmosphere.
- Why this job: Join a successful team and make a real impact in helping businesses thrive.
- Qualifications: Experience in collections, strong communication skills, and a positive, empathetic approach.
The predicted salary is between 30000 - 40000 £ per year.
Location: South Manchester Office Based | Monday – Friday
Excellent Salary + Bonus + Benefits
Join a growing specialist lender in a brand-new role!
We're delighted to be partnering with a fast-growing specialist business lender to recruit a Collections Advisor as part of their continued expansion. This is a newly created position, offering the opportunity to join a successful, ambitious business at an exciting stage of its growth.
The business provides fast, straightforward working capital solutions to SMEs across the UK, helping businesses access funding quickly with a simple, transparent and customer-focused approach. Built around speed, relationships and outstanding service, they've established an excellent reputation for supporting businesses across a wide range of sectors.
With a genuinely friendly, collaborative team and a positive office environment, this is an excellent opportunity for someone looking to build a long-term career within a successful and growing financial services business.
The Role
You'll manage a portfolio of customers, working proactively with businesses to achieve positive outcomes when accounts fall into arrears. Taking a professional, empathetic and commercial approach, you'll balance excellent customer service with effective collections activity.
Key responsibilities include:
- Managing inbound and outbound collections activity
- Contacting customers to discuss overdue accounts and agree suitable repayment arrangements
- Building positive relationships while maintaining regulatory and company standards
- Negotiating realistic payment solutions
- Accurately updating customer records and documenting all activity
- Working closely with colleagues across the wider business to achieve the best customer outcomes
- Identifying accounts requiring escalation where appropriate
About You
We're keen to speak with candidates who have:
- Previous B2B or consumer collections experience
- Excellent communication and negotiation skills
- A calm, professional and empathetic approach
- Strong organisational skills and attention to detail
- The ability to manage multiple accounts and prioritise effectively
- A positive attitude and desire to be part of a collaborative team
What's on Offer?
- Newly created role due to continued business growth and success
- Competitive basic salary
- Excellent bonus potential
- Friendly, supportive and collaborative culture
- Modern office environment with a great team atmosphere
- Genuine opportunities for career progression as the business continues to expand
- Office-based Monday to Friday - no weekend working
- Fantastic South Manchester location with excellent access via tram, train, bus and motorway links, plus convenient parking nearby
If you're an experienced collections professional looking to join a successful, growing lender where your contribution will be recognised and rewarded, we'd love to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Specialist – Business Lending in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Fintellect Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Specialist – Business Lending in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Fintellect Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Fintellect Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Fintellect Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Fintellect Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Fintellect Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Fintellect Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
