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- Tasks: Be the go-to person for loan applications, ensuring everything runs smoothly and efficiently.
- Company: Join a fast-growing fintech company revolutionising loan solutions for UK businesses.
- Benefits: Competitive salary, clear career progression, and a supportive team culture.
- Why this job: Make a real impact in a dynamic environment while enhancing customer experiences.
- Qualifications: 1+ years in loan operations or customer success, with a proactive and organised mindset.
- Other info: Collaborative atmosphere with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
This job description is for a Sales Support Specialist position at a rapidly growing fintech company that provides innovative loan solutions for UK businesses.
Key Responsibilities:
- Be the first point of contact for loan application administration, ensuring all documents are complete, accurate, and processed quickly.
- Work directly with brokers and underwriters, filling in any gaps, answering questions, and ensuring nothing slips through the cracks.
- Loan administration - KYC, guarantees, and all the formalities.
- Manage the transition to Customer Success, ensuring all operational tasks are complete and the customer's journey is smooth.
- Look for ways to improve, scale, and optimise processes, suggesting tech upgrades to keep up with growth.
- Collaborate with all teams, from sales to underwriting to customer success, ensuring alignment and efficiency.
- Act as the bridge between the sales team and customers, keeping them informed about their applications and proactively seeking upsell opportunities.
Requirements:
- 1+ years' of experience in loan operations, sales operations, customer success, or a similar role, ideally in the fintech or commercial finance industry.
- Organised and able to prioritise tasks and manage workload effectively.
- Personable, positive, and proactive attitude.
- Problem-solver who thrives in a fast-paced startup environment.
- Hard-working, team player with a customer-centric approach.
- Self-starter who thrives on feedback and improvement.
- Obsessed with delivering a flawless customer experience and quick to address issues.
- Flexible with working hours, willing to go above and beyond to delight customers.
What We Offer:
- Join a growing, fast-paced, innovative business and make an impact quickly.
- Competitive salary with clear progression opportunities.
- Supportive, social, and collaborative team culture.
How to Apply:
If you're ready to take the next step in your career and thrive in a dynamic environment, please apply to this job advert. Due to the high number of applicants, we are unable to respond to each application individually.
Loans Operations Specialist in London employer: Fintellect Recruitment
Contact Detail:
Fintellect Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loans Operations Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to loan operations and customer success. We recommend role-playing with a friend or using online resources to boost your confidence and polish your answers.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your proactive attitude and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Loans Operations Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Loans Operations Specialist role. Highlight your experience in loan operations or customer success, and don’t forget to showcase any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that demonstrate your problem-solving skills and customer-centric approach.
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, make sure to mention how you manage your workload effectively. Share examples of how you've prioritised tasks in previous roles to keep things running smoothly.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the quickest way for us to see your application and get you on the path to joining our awesome team!
How to prepare for a job interview at Fintellect Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of loan operations and the fintech industry. Brush up on key terms like KYC, guarantees, and customer success processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires managing multiple tasks, be ready to discuss how you prioritise and organise your workload. Prepare examples from your past experience where you successfully juggled various responsibilities without letting anything slip through the cracks.
✨Be Personable and Proactive
This position is all about communication and collaboration. During the interview, demonstrate your positive attitude and ability to connect with others. Share instances where you took the initiative to solve problems or improve processes, as this will highlight your proactive nature.
✨Ask Smart Questions
Prepare thoughtful questions about the company's growth, team dynamics, and how they measure success in this role. This not only shows your interest but also gives you insight into whether the company culture aligns with your values and work style.
